An article in two parts which considers the level of counsellingactivity within specific UK organizations and the functioning of an EAPin one company. Aims, overall, to offer some qualitative evidence ofcounselling services effectiveness. Part 1 used a questionnaire andpostal survey to ascertain those organizations providing EAP orcounselling services. Considers who performs the counselling service,access to the service, the scope of problems dealt with, and how closelythe service matches the essential characteristics of an EAP. Found onlyone organization that fulfilled all the criteria. Part 2 used structuredinterviews with employees in one organization. Charts employees viewson awareness of the EAP, the quality of service being offered, benefitsand disadvantages, and involvement of EAP staff in organizationalchange. Results indicate some lack of awareness of the full role ofEAPs and some stigma associated with using the service. On the wholethe EAP is wellreceived. Advises against EAP staff becoming involved inorganizational change in case the core function of the service isdiluted.
Employee Counselling Today – Emerald Publishing
Published: May 1, 1993