Purpose – This paper has the purpose of investigating the effect of organizational and individual characteristics on corporate intranet utilizations measured in terms of utilization modes, utilization for decision support and utilization for knowledge sharing. Design/methodology/approach – The study employed a positivist case study approach conducted at four corporate organizations operating in Malaysia. About 700 questionnaires were administered to intranet users yielding 359 usable responses. Findings – Four organizational characteristics, namely top management support, technical user support, functional integration and social norm, were found to be significantly related to intranet utilization variables. Likewise, four individual characteristics, namely web efficacy, personal information technology innovativeness, length of service and intranet experience, were also found to be significantly related to intranet utilization variables. Research limitations/implications – Only four organizational and individual characteristics were explored. In addition, data were collected employing a cross‐sectional design instead of longitudinal design. The perceptual measures used in the questionnaires could also contribute to biasness. Originality/value – The study contributes to the body of knowledge by developing an empirical‐based framework that depicts the determinants of intranet utilization at user‐level perspective.
Information Management & Computer Security – Emerald Publishing
Published: Jun 6, 2008
Keywords: Knowledge transfer; Intranets; Malaysia; User studies
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