The Office for National Statistics revealed that in 2001 Wales had the lowest number of businesses with access to the Internet compared with the rest of the UK, whilst the number of businesses in Wales using e‐commerce was well exceeded by other regions. But is it time for Aesop to take another bow? According to the Interactive Bureau many of the FTSE‐100’s Web sites are “wallowing in mediocrity”, more than half “have serious problems that need fixing” and a further 16 “should be taken down” and “rebuilt from scratch”. Seeks to widen the policy debate, from one that concentrates solely on the adoption of e‐commerce by Welsh firms, to one that includes reflection on usability research world‐wide and promotes such research regionally to obtain and retain sustainable competitiveness. The current state of the Welsh economy in terms of the information and communications technology (ICT) revolution is examined, as is the scope and detail of the present policies that promote adoption and growth of e‐commerce by firms.
Journal of Small Business and Enterprise Development – Emerald Publishing
Published: Sep 1, 2004
Keywords: Electronic commerce; Communication; Technology led strategy; Customer satisfaction; Small to medium‐sized enterprises; Wales