Access the full text.
Sign up today, get DeepDyve free for 14 days.
M. Brown (1991)
Baldrige Award Winning Quality
S. Ho
Japanese 5‐S practice in practice
M. Imai
Kaizen: The Key to Japan’s Competitive Success
T.Y. Lee
Management strategy for manufacturing industry: kaizen, reengineering or ISO 9000?
D.T. Phillips
Lincoln on Leadership
T.Y. Lee
The experience of implementing ISO 9000 in Hong Kong
James Evans, W. Lindsay (1989)
The management and control of quality
J. Voelkel (1982)
Guide to Quality Control
J. Symonds
The Mobil Survey: more than 127,000 ISO 9000 certificates
B.A. Wenmoth, D.J. Dobbin
Experience with implementing ISO 9000
S. Mukhi, D. Hampton, N. Barnwell
Australian Management
B.G. (Ed.) Dale
Managing Quality
M. Hammer, J. Champy (1993)
Reengineering the Corporation
T. Tibor, I. Feldman (1995)
Iso 14000: A Guide to the New Environmental Management Standards
T.Y. Lee
The benefits of ISO 9000 certification and future development on quality management
Reports the findings of a survey on ISO 9000 certified firms in Hong Kong conducted by the University Industrial Centre of the University of Hong Kong in August 1996. Findings suggest that while in general the number of firms certified to ISO 9000 had been increasing, the proportion of small and medium firms appeared to be quite stable. Most of the small and medium firms in both manufacturing and service sectors, and a large proportion of firms in construction sectors were certified in order to satisfy the customers’ demand. Certified firms achieved certain benefits in terms of relationship with existing customers, attracting new customers and internal operations management. The findings indicated that the certified firms need to improve their relations with their subcontractors. Total quality management (TQM) was widely adopted by the firms after they were certified. A good proportion of firms sought to implement ISO 14000.
International Journal of Quality & Reliability Management – Emerald Publishing
Published: Mar 1, 1998
Keywords: Benefits; Hong Kong; Industry; ISO 9000
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.