The decision to trust boosts performance

The decision to trust boosts performance Purpose – Futurice is an international software design and development house that has grown from three to 150 people in 12 years. In the middle of the growth, people who earlier made perfectly rational and clever decisions independently started suddenly to make bad and unjustifiable decisions. The purpose of this paper is to examine the company strategy to improve decision making and overall performance. Design/methodology/approach – The paper looks at how the company responded by making all company information completely transparent to all its staff. All employees were recommended to make decisions concerning themselves and the work environment. Futurice became very active in fostering a sense of caring. The company also started actively to develop company strategy, vision, mission and short‐term goals with its employees. Findings – The paper reveals that the chosen way has been successful. Futurice has been growing quickly in all its European offices and yet it is very profitable. People rarely leave the organization and customer satisfaction is also high. Originality/value – This case study gives HR professionals looking to improve employee decision making an example of a successful strategy. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Strategic HR Review Emerald Publishing

The decision to trust boosts performance

Strategic HR Review, Volume 12 (2): 4 – Feb 15, 2013

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Publisher
Emerald Publishing
Copyright
Copyright © 2013 Emerald Group Publishing Limited. All rights reserved.
ISSN
1475-4398
D.O.I.
10.1108/14754391311322482
Publisher site
See Article on Publisher Site

Abstract

Purpose – Futurice is an international software design and development house that has grown from three to 150 people in 12 years. In the middle of the growth, people who earlier made perfectly rational and clever decisions independently started suddenly to make bad and unjustifiable decisions. The purpose of this paper is to examine the company strategy to improve decision making and overall performance. Design/methodology/approach – The paper looks at how the company responded by making all company information completely transparent to all its staff. All employees were recommended to make decisions concerning themselves and the work environment. Futurice became very active in fostering a sense of caring. The company also started actively to develop company strategy, vision, mission and short‐term goals with its employees. Findings – The paper reveals that the chosen way has been successful. Futurice has been growing quickly in all its European offices and yet it is very profitable. People rarely leave the organization and customer satisfaction is also high. Originality/value – This case study gives HR professionals looking to improve employee decision making an example of a successful strategy.

Journal

Strategic HR ReviewEmerald Publishing

Published: Feb 15, 2013

Keywords: Human resource management; Employees behaviour; Employees involvement; Decision making; Trust; Transparency; Caring; Agile management; Lean thinking

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