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- Publisher
- Emerald Publishing
- Copyright
- © Emerald Publishing Limited
- ISSN
- 1367-3270
- DOI
- 10.1108/jkm-10-2020-0795
- Publisher site
- See Article on Publisher Site
Abstract
In this paper, using the antecedents, decisions and outcomes (ADO) framework, the factors/key performance indicators (KPIs) most relevant for creating or building a learning organization (LO) are identified. This study aims to contribute to the field of knowledge management (KM) in terms of introducing KPIs to foster a business organization with a continuous learning process, mechanisms of knowledge creation and memorization.Design/methodology/approachIn total, 57 papers were selected for this systematic literature review (SLR) from Web of Science and Scopus covering the period 1985–2019.FindingsThe 12 most relevant KPIs are identified based on the literature survey conducted in the field of LO.Research limitations/implicationsThe managerial implications of this review paper will be an added advantage to the modern business organization worldwide that have adopted KM practices to foster knowledge management with information technology (IT) infrastructure. As IT infrastructure focuses on knowledge acquisition, dissemination and storage but the KPIs revealed through this review will help in transforming stored information as learning for the organization to improve its overall performance.Originality/valueThis review synthesizes prior studies and provides directions for future research.
Journal
Journal of Knowledge Management – Emerald Publishing
Published: Dec 7, 2021
Keywords: Learning organization; Organizational learning; Systematic literature review; Key performance indicator; ADO framework