Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

The computer millennium bug’s impact on the hotel industry: a case study of the Kowloon Hotel

The computer millennium bug’s impact on the hotel industry: a case study of the Kowloon Hotel Traditionally, the hotel industry has prided itself on its provision of quality service and therefore guest satisfaction. Unfortunately, hotel managers are often reluctant, or even resistant, to accept technologies, fearing that technologies might change their ability to provide hotel guests with the personal attention that characterizes a typical hotel business. Hotel managers’ low technical competence, and the wide adoption of technology‐assisted hotel operations, mean that the hotel industry remains at high risk regarding information technology (IT) problems. This paper reports on a study that investigates the Y2K readiness in various departments of the Kowloon Hotel. Based on the Kowloon Hotel’s experience, this paper serves to inform hotel managers that: most, if not all, hotels are at risk of future IT problems; the cost of a hotel for ignoring these problems could be huge, and most importantly; the problems’ influences will be timeless. That is, IT problems could have a long‐lasting impact on the entire hotel industry. Research findings of this paper should be of interest to hoteliers to better understand the impact of IT applications in the year 2000 and beyond. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Contemporary Hospitality Management Emerald Publishing

The computer millennium bug’s impact on the hotel industry: a case study of the Kowloon Hotel

Download PDF
9 pages

Loading next page...
 
/lp/emerald-publishing/the-computer-millennium-bug-s-impact-on-the-hotel-industry-a-case-DHuFseokXe

References (12)

Publisher
Emerald Publishing
Copyright
Copyright © 2000 MCB UP Ltd. All rights reserved.
ISSN
0959-6119
DOI
10.1108/09596110010320661
Publisher site
See Article on Publisher Site

Abstract

Traditionally, the hotel industry has prided itself on its provision of quality service and therefore guest satisfaction. Unfortunately, hotel managers are often reluctant, or even resistant, to accept technologies, fearing that technologies might change their ability to provide hotel guests with the personal attention that characterizes a typical hotel business. Hotel managers’ low technical competence, and the wide adoption of technology‐assisted hotel operations, mean that the hotel industry remains at high risk regarding information technology (IT) problems. This paper reports on a study that investigates the Y2K readiness in various departments of the Kowloon Hotel. Based on the Kowloon Hotel’s experience, this paper serves to inform hotel managers that: most, if not all, hotels are at risk of future IT problems; the cost of a hotel for ignoring these problems could be huge, and most importantly; the problems’ influences will be timeless. That is, IT problems could have a long‐lasting impact on the entire hotel industry. Research findings of this paper should be of interest to hoteliers to better understand the impact of IT applications in the year 2000 and beyond.

Journal

International Journal of Contemporary Hospitality Management – Emerald Publishing

Published: Jun 1, 2000

Keywords: Information technology; Hotels; Hong Kong; Computer disaster

There are no references for this article.