Purpose – Aims to dscribe the key factors – attracting the right people, developing them and retaining them – which have helped the UK Central Office of Information (COI) to win a place in the Sunday Times 100 Best Companies to Work For list three years running and to secure Investors in People status for the sixth time. Design/methodology/approach – Gives the inside story, by the COI human‐resources director, of recruitment, training and employee retention in the organization. Findings – Stresses the importance of: working closely with the organization's public relations department; providing secondments, specialist training and personal‐development programs; and keeping people fresh and interested. Practical implications – Argues that low employee turnover is both a blessing and a curse: few people choose to leave the COI, but this has a drastic effect on promotion opportunities, which eventually affect retention. Originality/value – Takes a very practical approach to strategic human resource management.
Human Resource Management International Digest – Emerald Publishing
Published: Dec 1, 2005
Keywords: Recruitment; Employee development; Retention; Human resource management; Public relations
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