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The business of the library is service

The business of the library is service PurposeThe purpose of this paper is to suggest that today’s libraries function using business practices in its management of the library to ensure that its service-based mission is respected.Design/methodology/approachLiterature review and commentary on this topic that has been addressed by professionals, researchers and practitioners.FindingsLibraries have learned from business the importance of using not only the business practice of using a vigorous level of data-driven decision-making, but data-driven reporting as well to a public that expects a higher level of scrutiny, clarity and precision. Paired with evidence from those who have benefitted from the library’s programs and services most visibly, this combination of data and human-driven anecdotes can serve as the optimum marriage of business and service-based confirmation of library success.Originality/valueThe value in exploring this topic is to make the distinction between libraries whose supporters expect it to be formally managed like a business as opposed to those who suggest that business practices be used in library operations to ensure its mission as a service-based entity is maintained. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Information and Learning Science Emerald Publishing

The business of the library is service

Massis, Bruce E.
Information and Learning Science , Volume 118 (7/8): 4 – Jul 10, 2017
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References (2)

Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
2398-5348
DOI
10.1108/ILS-06-2017-0059
Publisher site
See Article on Publisher Site

Abstract

PurposeThe purpose of this paper is to suggest that today’s libraries function using business practices in its management of the library to ensure that its service-based mission is respected.Design/methodology/approachLiterature review and commentary on this topic that has been addressed by professionals, researchers and practitioners.FindingsLibraries have learned from business the importance of using not only the business practice of using a vigorous level of data-driven decision-making, but data-driven reporting as well to a public that expects a higher level of scrutiny, clarity and precision. Paired with evidence from those who have benefitted from the library’s programs and services most visibly, this combination of data and human-driven anecdotes can serve as the optimum marriage of business and service-based confirmation of library success.Originality/valueThe value in exploring this topic is to make the distinction between libraries whose supporters expect it to be formally managed like a business as opposed to those who suggest that business practices be used in library operations to ensure its mission as a service-based entity is maintained.

Journal

Information and Learning Science – Emerald Publishing

Published: Jul 10, 2017

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