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10.1111/j.1468-0408.1994.tb00148.x
- Publisher
- Emerald Publishing
- Copyright
- Copyright © 1998 MCB UP Ltd. All rights reserved.
- ISSN
- 1351-3036
- DOI
- 10.1108/14635779810245099
- Publisher site
- See Article on Publisher Site
Abstract
This article provides an overview of the current state of play of benchmarking in local government in the UK. It traces a trajectory of development for local authorities that diverges from that of the corporate private sector, in terms of the importance of external political drivers. A number of key constraints are identified that are together blocking the further development of benchmarking in the sector. These include a lack of awareness of potential scope; problems in securing needed skills; satisficing and low aspiration levels reducing the potential gain from benchmarking; and a marked lack of formal evaluation. Notwithstanding recent growth, a legitimate degree of scepticism remains in many local authorities as to the public value to be derived from benchmarking.
Journal
Benchmarking for Quality Management & Technology – Emerald Publishing
Published: Dec 1, 1998
Keywords: Benchmarking; Learning; Local government