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One recently developed performance measurement method which may prove more effective for hotel management is that of the “balanced score‐card” – which aims to give management a “comprehensive but quick” view of their organization′s performance. Investigates whether the “score‐card” may represent a long‐term solution to the “superior performance measurement method” the hotel sector is apparently looking for – or whether it is more likely to be just a short‐term, passing fad?
International Journal of Contemporary Hospitality Management – Emerald Publishing
Published: Apr 1, 1995
Keywords: Effectiveness; Hospitality industry; Hotel and catering; Management; Management control; Performance measurement
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