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The balanced score‐card: short‐term guest or long‐term resident?

The balanced score‐card: short‐term guest or long‐term resident? One recently developed performance measurement method which may prove more effective for hotel management is that of the “balanced score‐card” – which aims to give management a “comprehensive but quick” view of their organization′s performance. Investigates whether the “score‐card” may represent a long‐term solution to the “superior performance measurement method” the hotel sector is apparently looking for – or whether it is more likely to be just a short‐term, passing fad? http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Contemporary Hospitality Management Emerald Publishing

The balanced score‐card: short‐term guest or long‐term resident?

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Publisher
Emerald Publishing
Copyright
Copyright © 1995 MCB UP Ltd. All rights reserved.
ISSN
0959-6119
DOI
10.1108/09596119510146751
Publisher site
See Article on Publisher Site

Abstract

One recently developed performance measurement method which may prove more effective for hotel management is that of the “balanced score‐card” – which aims to give management a “comprehensive but quick” view of their organization′s performance. Investigates whether the “score‐card” may represent a long‐term solution to the “superior performance measurement method” the hotel sector is apparently looking for – or whether it is more likely to be just a short‐term, passing fad?

Journal

International Journal of Contemporary Hospitality Management – Emerald Publishing

Published: Apr 1, 1995

Keywords: Effectiveness; Hospitality industry; Hotel and catering; Management; Management control; Performance measurement

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