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The attitudes of service industry managers towards upward appraisal

The attitudes of service industry managers towards upward appraisal Reports on the results from a survey of the attitudes of managers employed in the service sector towards upward appraisal. Describes what constitutes upward appraisal. Discusses recent developments in the UK and in particular its application in the service sector. Examines the factor most critical to the success of any appraisal system ‐ its acceptability to the parties involved. Concludes with an examination of the implications of the findings for practitioners. The results indicate that strong feelings are held by some, both positive and negative, but these are difficult to attribute to particular groups. Many of the concerns expressed in the literature are found, on average, not to be major issues for service managers themselves. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Career Development International Emerald Publishing

The attitudes of service industry managers towards upward appraisal

Career Development International , Volume 2 (1): 8 – Feb 1, 1997

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References (38)

Publisher
Emerald Publishing
Copyright
Copyright © 1997 MCB UP Ltd. All rights reserved.
ISSN
1362-0436
DOI
10.1108/13620439710157498
Publisher site
See Article on Publisher Site

Abstract

Reports on the results from a survey of the attitudes of managers employed in the service sector towards upward appraisal. Describes what constitutes upward appraisal. Discusses recent developments in the UK and in particular its application in the service sector. Examines the factor most critical to the success of any appraisal system ‐ its acceptability to the parties involved. Concludes with an examination of the implications of the findings for practitioners. The results indicate that strong feelings are held by some, both positive and negative, but these are difficult to attribute to particular groups. Many of the concerns expressed in the literature are found, on average, not to be major issues for service managers themselves.

Journal

Career Development InternationalEmerald Publishing

Published: Feb 1, 1997

Keywords: Appraisals; Managers; Service industries

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