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References (6)
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Don McFadyen (1975)
The Psychology of InquiryJournal of Librarianship and Information Science, 7
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Charles Davis, J. Rush (1979)
Guide to information science -
N. Smith, Stephen Fitt (1975)
Vertical-Horizontal Relationships: Their Application for Librarians.Special libraries
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G. King (1972)
The Reference Interview. -
Robert Taylor (1962)
The process of asking questionsAmerican Documentation, 13
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H. Gothberg (1973)
Communication Patterns in Library Reference and Information Service.
- Publisher
- Emerald Publishing
- Copyright
- Copyright © Emerald Group Publishing Limited
- ISSN
- 0024-2535
- DOI
- 10.1108/00242539210017699
- Publisher site
- See Article on Publisher Site
Abstract
Identifies concepts adopted in interviewing clients duringcounselling. Explains their use in counselling and discusses theirapplication to interviewing enquiries by reference librarians orinformation specialists. The concepts considered are empathy, respect,concreteness, genuineness, immediacy, positive regard, understanding,unconditional regard, congruence and confrontation. Stresses theimportance of establishing the correct relationship throughout thereference interview.
Journal
Library Review – Emerald Publishing
Published: Apr 1, 1992