Telephone directories have been an integral part of most public and academic libraries for nearly a century. Telephone directories represent an anomaly among library collections known to virtually all users, they nevertheless often go unrecognized when librarians discuss reference sources. The purpose of this study is twofold first, to examine the history of telephone directory collections second, to describe and analyze a survey of telephone directory collection use.
Reference Services Review – Emerald Publishing
Published: Jan 1, 1992
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