As a firm that supplies 41 countries and over 65 million clients, Spanish telecommunications operator Telefonica has a lot of staff to train. What is more, in a business climate where fewer and fewer organizations can promise life‐long employment, Telefonica has to keep staff interested, committed and motivated.
Development and Learning in Organizations – Emerald Publishing
Published: Dec 1, 2004
Keywords: Human resource management; Training; Learning; Telecommunications; Technology led strategy