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Technostress in the hospitality workplace: is it an illness requiring accommodation?

Technostress in the hospitality workplace: is it an illness requiring accommodation? This paper aims to examine technostress and asks whether it is an illness requiring accommodation under the terms of the Americans with Disabilities Act. It further explores the notion that hospitality employers may contribute to employee technostress and examines employers' potential legal liability. Finally, it recommends steps employers can take to avoid legal liability.Design/methodology/approachTechnostress is defined in terms of job demand and resource theory. It explores how technology overload can contribute to employee technostress.FindingsAs there is currently no legal definition for technostress, courts will be guided by the standard of what a reasonably prudent individual would do to guard against a particular threat.Research limitations/implicationsThe courts have yet to rule on whether technostress constitutes an illness requiring accommodation. It is therefore possible that technostress will not be classified as such. Still, operators should not make themselves a target for litigation.Practical implicationsEmployers would be wise to craft policies that reduce the risk of technostress in the workplace to mitigate both its causes and effects.Social implicationsVery little research has been conducted examining the impact of technostress in the workplace. The obligation of employers to accommodate employees suffering from the effects of technostress will be litigated soon. This will have a significant impact on the culture surrounding catering and room sales.Originality/valueNo studies have been undertaken as yet to anticipate its effects on employees and what steps employers must take to accommodate employees who suffer from it. This paper fills that gap and, more importantly, does so before the issue is litigated. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Hospitality and Tourism Technology Emerald Publishing

Technostress in the hospitality workplace: is it an illness requiring accommodation?

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Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1757-9880
DOI
10.1108/jhtt-07-2017-0046
Publisher site
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Abstract

This paper aims to examine technostress and asks whether it is an illness requiring accommodation under the terms of the Americans with Disabilities Act. It further explores the notion that hospitality employers may contribute to employee technostress and examines employers' potential legal liability. Finally, it recommends steps employers can take to avoid legal liability.Design/methodology/approachTechnostress is defined in terms of job demand and resource theory. It explores how technology overload can contribute to employee technostress.FindingsAs there is currently no legal definition for technostress, courts will be guided by the standard of what a reasonably prudent individual would do to guard against a particular threat.Research limitations/implicationsThe courts have yet to rule on whether technostress constitutes an illness requiring accommodation. It is therefore possible that technostress will not be classified as such. Still, operators should not make themselves a target for litigation.Practical implicationsEmployers would be wise to craft policies that reduce the risk of technostress in the workplace to mitigate both its causes and effects.Social implicationsVery little research has been conducted examining the impact of technostress in the workplace. The obligation of employers to accommodate employees suffering from the effects of technostress will be litigated soon. This will have a significant impact on the culture surrounding catering and room sales.Originality/valueNo studies have been undertaken as yet to anticipate its effects on employees and what steps employers must take to accommodate employees who suffer from it. This paper fills that gap and, more importantly, does so before the issue is litigated.

Journal

Journal of Hospitality and Tourism Technology – Emerald Publishing

Published: May 20, 2020

Keywords: Americans with Disabilities Act; Employer liability; 美国残疾人法案; 雇主职责

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