When Price Waterhouse computerised its Tax Practice, 400 taxprofessionals needed to learn efficient keyboarding. The selfteachtyping tutorial loaded onto each staff members personal computer wasnot used sufficiently for staff to gain a high level of proficiency. Oneof the training units was asked to propose a cost effective method oftraining, bearing in mind constraints of time, cost and delivery method.Using battery operated keyboards and training secretarial staff to teachkeyboarding skills, the 400 staff were trained in tutorled programmeslasting 16 hours each, in London and the regional offices. The projectlasted 6 months and resulted in 91 per cent of trainees reaching a speedof more than 15 words per minute at 90 per cent accuracy in the 16 hoursof tuition. The management consultancy division has now requestedsimilar training.
Industrial and Commercial Training – Emerald Publishing
Published: Feb 1, 1991
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