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Taking Quality to Japan

Taking Quality to Japan Japan has become a signatory to the whole concept of worldwide standards at ISO 9000 level but it appears that the complexities of the standard and its application have not always translated well into Japanese. Describes how a UK‐based international TQM consultancy has worked in Japan, surmounting the language barrier and accommodating to Japanese styles of negotiation and management, to present a series of intensive courses to representatives of electrical appliance manufacturers and the national certification body‐the Japanese Electrical Test Laboratory. Concludes that, having committed themselves to ISO 9000 certification, the Japanese are certain to achieve it. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Training for Quality Emerald Publishing

Taking Quality to Japan

Peter Broadbent
Training for Quality , Volume 2 (1): 3 – Apr 1, 1994
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Publisher
Emerald Publishing
Copyright
Copyright © 1994 MCB UP Ltd. All rights reserved.
ISSN
0968-4875
DOI
10.1108/09684879410056157
Publisher site
See Article on Publisher Site

Abstract

Japan has become a signatory to the whole concept of worldwide standards at ISO 9000 level but it appears that the complexities of the standard and its application have not always translated well into Japanese. Describes how a UK‐based international TQM consultancy has worked in Japan, surmounting the language barrier and accommodating to Japanese styles of negotiation and management, to present a series of intensive courses to representatives of electrical appliance manufacturers and the national certification body‐the Japanese Electrical Test Laboratory. Concludes that, having committed themselves to ISO 9000 certification, the Japanese are certain to achieve it.

Journal

Training for Quality – Emerald Publishing

Published: Apr 1, 1994

Keywords: ISO 9000; Japan; Kaizen; TQM

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