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Surveying the scene

Surveying the scene Draws on the results of recent Surveys which highlight the need for clear vision and sustained top management commitment in culture change. Suggests that in order to gain the necessary skills, management should adopt more of the attitudes, approaches, tools and techniques that have transformed management performance in benchmark companies. Uses the case of Rank Xerox to illustrate how a quality culture might be created. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0954-478X
DOI
10.1108/09544789210034121
Publisher site
See Article on Publisher Site

Abstract

Draws on the results of recent Surveys which highlight the need for clear vision and sustained top management commitment in culture change. Suggests that in order to gain the necessary skills, management should adopt more of the attitudes, approaches, tools and techniques that have transformed management performance in benchmark companies. Uses the case of Rank Xerox to illustrate how a quality culture might be created.

Journal

The TQM MagazineEmerald Publishing

Published: Jan 1, 1992

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