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Supplying the customer

Supplying the customer Suggests the pace of change in information technology is such that the needs of the customer are rarely uppermost when system decisions are taken. Highlights the benefits of applying quality methods to software system analysis and design. Stresses the need for a suitable TQM model for IT, the importance of obtaining commitment from senior management and examines how to obtain a quality service from IT, quoting examples from IT managers to illustrate the problems. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

Supplying the customer

Tarlton, Dick
The TQM Magazine , Volume 3 (4) – Apr 1, 1991
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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0954-478X
DOI
10.1108/09544789110032188
Publisher site
See Article on Publisher Site

Abstract

Suggests the pace of change in information technology is such that the needs of the customer are rarely uppermost when system decisions are taken. Highlights the benefits of applying quality methods to software system analysis and design. Stresses the need for a suitable TQM model for IT, the importance of obtaining commitment from senior management and examines how to obtain a quality service from IT, quoting examples from IT managers to illustrate the problems.

Journal

The TQM Magazine – Emerald Publishing

Published: Apr 1, 1991

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