Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Successful implementation of process review in ophthalmology services

Successful implementation of process review in ophthalmology services Explains that considerable recent publicity has been given to the claim that around 70 per cent of business process re‐engineering exercises are unsuccessful, mainly because of failure to take human factors into account. Outlines the work undertaken in a single specialist surgical service, within an acute services National Health Service Trust, and the outcomes achieved. Suggests that there are points arising from the project to be learned both by the Trust and by other health‐care employers contemplating similar exercises: in particular, deciding objectives; the preparation undertaken prior to the project; and detailed post‐implementation benefit analysis. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Health Manpower Management Emerald Publishing

Successful implementation of process review in ophthalmology services

Melanie Crass; Martin Munro
Health Manpower Management , Volume 23 (4): 4 – Aug 1, 1997
Download PDF
4 pages

Loading next page...
 
/lp/emerald-publishing/successful-implementation-of-process-review-in-ophthalmology-services-0ruGCI0Ndt

References (1)

Publisher
Emerald Publishing
Copyright
Copyright © 1997 MCB UP Ltd. All rights reserved.
ISSN
0955-2065
DOI
10.1108/09552069710184391
Publisher site
See Article on Publisher Site

Abstract

Explains that considerable recent publicity has been given to the claim that around 70 per cent of business process re‐engineering exercises are unsuccessful, mainly because of failure to take human factors into account. Outlines the work undertaken in a single specialist surgical service, within an acute services National Health Service Trust, and the outcomes achieved. Suggests that there are points arising from the project to be learned both by the Trust and by other health‐care employers contemplating similar exercises: in particular, deciding objectives; the preparation undertaken prior to the project; and detailed post‐implementation benefit analysis.

Journal

Health Manpower Management – Emerald Publishing

Published: Aug 1, 1997

Keywords: BPR; Hospitals; Implementation; National Health Service

There are no references for this article.