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Successful approaches to teaching through chat

Successful approaches to teaching through chat Purpose – The purpose of this paper is to determine whether librarians at the University of Kansas are providing instruction through chat in order to develop best practices for training purposes. Design/methodology/approach – The authors analyzed a sample of chat transcripts using the “ACRL Information Literacy Competency Standards for Higher Education” to determine whether librarians were utilizing opportunities for instruction in the chat medium. Using this analysis, they selected the best examples of instructional techniques. Findings – Students were open to receiving instruction through chat. Librarians who were most successful in providing assistance to students demonstrated persistency and approachability in their interactions. Practical implications – The authors developed a list of top ten practices for instruction through chat which can be used for training purposes. Originality/value – Librarians need to continue to develop instructional techniques to create more opportunities for teaching moments in chat. The paper raises awareness of the impact of librarians' demeanor in the online environment. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png New Library World Emerald Publishing

Successful approaches to teaching through chat

New Library World , Volume 109 (5/6): 12 – May 16, 2008

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Publisher
Emerald Publishing
Copyright
Copyright © 2008 Emerald Group Publishing Limited. All rights reserved.
ISSN
0307-4803
DOI
10.1108/03074800810873579
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to determine whether librarians at the University of Kansas are providing instruction through chat in order to develop best practices for training purposes. Design/methodology/approach – The authors analyzed a sample of chat transcripts using the “ACRL Information Literacy Competency Standards for Higher Education” to determine whether librarians were utilizing opportunities for instruction in the chat medium. Using this analysis, they selected the best examples of instructional techniques. Findings – Students were open to receiving instruction through chat. Librarians who were most successful in providing assistance to students demonstrated persistency and approachability in their interactions. Practical implications – The authors developed a list of top ten practices for instruction through chat which can be used for training purposes. Originality/value – Librarians need to continue to develop instructional techniques to create more opportunities for teaching moments in chat. The paper raises awareness of the impact of librarians' demeanor in the online environment.

Journal

New Library WorldEmerald Publishing

Published: May 16, 2008

Keywords: Information literacy; Reference services; Academic libraries; Digital communication systems; United States of America

References