Access the full text.
Sign up today, get DeepDyve free for 14 days.
C. Grönroos
Publishing house of electronics industry
Roger Cartwright (2000)
Mastering Customer Relations
Jagdip Singh (1988)
Consumer Complaint Intentions and Behavior: Definitional and Taxonomical IssuesJournal of Marketing, 52
T. Saracevic, W. Shaw, P. Kantor (1977)
Causes and Dynamics of User Frustration in an Academic Library.College & Research Libraries, 38
Purpose – The purpose of the paper is to grope for the scientific research method for the reader's potential discontent information with the analysis of the show form of the reader's potential discontent information and the statistic analysis of the reader's service information in the academic library. Design/methodology/approach – The paper uses the research method of the behavior analysis to study the show form of the reader's potential discontent information, and farther puts forward the research path for the reader's potential discontent information in the academic library by a statistics analytical methodology. Findings – The paper finds that the reader's potential discontent information is very important but not easy ascertained information source in the library service work estimate. Library supervisor must understand that not only the behavior analysis but also statistics analytical method can develop the scientific analysis and research to obtain the information for the improvement of the library service. Research limitations/implications – There is an important value for using the behavior analysis and statistics method to develop a further research. Practical implications – The paper shows that it is very important value to obtain the reader's potential discontent information for improvement of the library service. Originality/value – The paper offers some important information collection outlet and method to design the service mode and improve the service work for the academic library.
Library Management – Emerald Publishing
Published: Jan 9, 2007
Keywords: Readers; Information services; Research methods; Academic libraries
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.