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Structures and Processes of Company Quality Control Circles QCCs An Explanatory Study of Japan, the USA and Singapore

Structures and Processes of Company Quality Control Circles QCCs An Explanatory Study of Japan,... The spectacular productivity gains achieved by Japanese firms fromquality circle programmes have attracted the attention of many otherauthorities who are now looking for ways to apply the concept in theirown countries and companies. In Singapore, the National ProductivityBoard has directed its effort towards a nationwide use of quality circleprogrammes. Support comes from the highest levels of the governmenthierarchy. Quality circles have been claimed to be effective inimproving quality of products, increasing productivity, improving skillslevel, motivating workers and enhancing morale. However, while some havereported that quality circles worked well in their companies, othersreported that their attempts to use the quality circle concept hadfailed. How successful companies have implemented quality circles intheir companies and what unique characteristics their circles possess isstudied. A comparison of the use of the QCC concept in Japan, the USAand Singapore, supported with a sample of case studies, is alsopresented. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Management Decision Emerald Publishing

Structures and Processes of Company Quality Control Circles QCCs An Explanatory Study of Japan, the USA and Singapore

Management Decision , Volume 29 (7) – Jul 1, 1991

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0025-1747
DOI
10.1108/00251749110007229
Publisher site
See Article on Publisher Site

Abstract

The spectacular productivity gains achieved by Japanese firms fromquality circle programmes have attracted the attention of many otherauthorities who are now looking for ways to apply the concept in theirown countries and companies. In Singapore, the National ProductivityBoard has directed its effort towards a nationwide use of quality circleprogrammes. Support comes from the highest levels of the governmenthierarchy. Quality circles have been claimed to be effective inimproving quality of products, increasing productivity, improving skillslevel, motivating workers and enhancing morale. However, while some havereported that quality circles worked well in their companies, othersreported that their attempts to use the quality circle concept hadfailed. How successful companies have implemented quality circles intheir companies and what unique characteristics their circles possess isstudied. A comparison of the use of the QCC concept in Japan, the USAand Singapore, supported with a sample of case studies, is alsopresented.

Journal

Management DecisionEmerald Publishing

Published: Jul 1, 1991

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