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strategic learning & the balanced scorecard

strategic learning & the balanced scorecard The Balanced Scorecard BSC translates an organization's mission and strategy into a comprehensive set of performance measures that provides the framework for a strategic measurement and management system. The scorecard measures organizational performance across four linked perspectives financial, customer, internal business process, and learning and growth. See Exhibit 1 on page 20. The BSC enables companies to track shortterm financial results while simultaneously monitoring their progress in building the capabilities and acquiring the intangible assets that generate growth for future financial performance. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Strategy & Leadership Emerald Publishing

strategic learning & the balanced scorecard

Strategy & Leadership , Volume 24 (5): 7 – Mar 1, 1996

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
1087-8572
DOI
10.1108/eb054566
Publisher site
See Article on Publisher Site

Abstract

The Balanced Scorecard BSC translates an organization's mission and strategy into a comprehensive set of performance measures that provides the framework for a strategic measurement and management system. The scorecard measures organizational performance across four linked perspectives financial, customer, internal business process, and learning and growth. See Exhibit 1 on page 20. The BSC enables companies to track shortterm financial results while simultaneously monitoring their progress in building the capabilities and acquiring the intangible assets that generate growth for future financial performance.

Journal

Strategy & LeadershipEmerald Publishing

Published: Mar 1, 1996

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