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Stakeholders — a consultant's view

Stakeholders — a consultant's view Contends that, on average, US corporations shed half their customers in five years and the same amount of employees in four years, plus 50% of investors in one year, stunting corporate performance by 25% or more. Believes that the cure is to create a self‐enforcing virtuous circle based on retaining customers' loyalty — which also requires the loyalty of employees and this should be developed among investors. Accepts that this may seem an oversimplification as it ignores vendors, distributors, local communities, and all the other more visible stakeholders in a business. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The Antidote Emerald Publishing

Stakeholders — a consultant's view

Kippenberger, T
The Antidote , Volume 1 (2): 2 – Aug 1, 1996
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Publisher
Emerald Publishing
Copyright
Copyright © 1996 MCB UP Ltd. All rights reserved.
ISSN
1363-8483
DOI
10.1108/EUM0000000006312
Publisher site
See Article on Publisher Site

Abstract

Contends that, on average, US corporations shed half their customers in five years and the same amount of employees in four years, plus 50% of investors in one year, stunting corporate performance by 25% or more. Believes that the cure is to create a self‐enforcing virtuous circle based on retaining customers' loyalty — which also requires the loyalty of employees and this should be developed among investors. Accepts that this may seem an oversimplification as it ignores vendors, distributors, local communities, and all the other more visible stakeholders in a business.

Journal

The Antidote – Emerald Publishing

Published: Aug 1, 1996

Keywords: Stakeholders; Retention; Loyalty; Employers; Investors

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