Staff and ex‐service user co‐working: a counselling service's enhanced response to multiple exclusion homelessness

Staff and ex‐service user co‐working: a counselling service's enhanced response to multiple... Purpose – This paper aims to describe a novel collaboration between a worker and a former service user in developing two support groups – an art group and an “alcoholics anonymous group” self help group – at a central London “Wet” hostel for the homeless. The paper seeks to explore the issues raised for both workers in this experience. Design/methodology/approach – The paper is a jointly written case study of innovative and reflective practice. It begins with an overview of policy frameworks and research that promote and advocate inclusion practice; then gives an account of the origins and development of the collaboration initiative; and concludes with reflections from each of the participants on what they have gained from the experience. Findings – The main challenge for professionals lies in the need for “self‐reflective” practice and to challenge their own personal investments in the maintenance of their professional role and status. For ex‐service users, the challenge is to overcome low self‐confidence, the safety of the all‐too‐familiar “service user” role, and to realise that, despite real obstacles, a productive, useful contribution can be made to society. This can therefore be seen as a journey for both parties. Social implications – Working with multiple exclusion homelessness can leave professionals feeling isolated and deskilled, leading people with complex needs to be further excluded from services that feel that they do not fit their criteria. Tackling these issues requires time for reflection on the personal issues raised. Originality/value – The paper provides unique learning and insight into the development and running of support groups, resulting from the novel collaboration between a worker and a former service user. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Housing, Care and Support Emerald Publishing

Staff and ex‐service user co‐working: a counselling service's enhanced response to multiple exclusion homelessness

Housing, Care and Support, Volume 14 (4): 8 – Nov 17, 2011

Loading next page...
 
/lp/emerald-publishing/staff-and-ex-service-user-co-working-a-counselling-service-s-enhanced-6SVIFOHZys
Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
1460-8790
DOI
10.1108/14608791111220935
Publisher site
See Article on Publisher Site

Abstract

Purpose – This paper aims to describe a novel collaboration between a worker and a former service user in developing two support groups – an art group and an “alcoholics anonymous group” self help group – at a central London “Wet” hostel for the homeless. The paper seeks to explore the issues raised for both workers in this experience. Design/methodology/approach – The paper is a jointly written case study of innovative and reflective practice. It begins with an overview of policy frameworks and research that promote and advocate inclusion practice; then gives an account of the origins and development of the collaboration initiative; and concludes with reflections from each of the participants on what they have gained from the experience. Findings – The main challenge for professionals lies in the need for “self‐reflective” practice and to challenge their own personal investments in the maintenance of their professional role and status. For ex‐service users, the challenge is to overcome low self‐confidence, the safety of the all‐too‐familiar “service user” role, and to realise that, despite real obstacles, a productive, useful contribution can be made to society. This can therefore be seen as a journey for both parties. Social implications – Working with multiple exclusion homelessness can leave professionals feeling isolated and deskilled, leading people with complex needs to be further excluded from services that feel that they do not fit their criteria. Tackling these issues requires time for reflection on the personal issues raised. Originality/value – The paper provides unique learning and insight into the development and running of support groups, resulting from the novel collaboration between a worker and a former service user.

Journal

Housing, Care and SupportEmerald Publishing

Published: Nov 17, 2011

Keywords: Reflective practice; Collaboration; Wet hostel; Ex‐service user; Counselling; Counselling disorder; KUF; Homelessness

References

You’re reading a free preview. Subscribe to read the entire article.


DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Search

Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly

Organize

Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.

Access

Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

DeepDyve

Freelancer

DeepDyve

Pro

Price

FREE

$49/month
$360/year

Save searches from
Google Scholar,
PubMed

Create folders to
organize your research

Export folders, citations

Read DeepDyve articles

Abstract access only

Unlimited access to over
18 million full-text articles

Print

20 pages / month

PDF Discount

20% off