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Speak quality

Speak quality Argues that implementing total quality can be carried out in many ways, but an effective communication framework is essential. Highlights the waste of time that ensues from diverted communications and says direct communication is far preferable. Suggests good communication is vital to agreeing TQM goals within the organisation and gives examples of what the author considers successful communication and methods to find out where communication is blocked or lacking. Concludes that quality is more important than quantity and gives examples the meaning of the communication is the response it elicits. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0954-478X
DOI
10.1108/09544789110032278
Publisher site
See Article on Publisher Site

Abstract

Argues that implementing total quality can be carried out in many ways, but an effective communication framework is essential. Highlights the waste of time that ensues from diverted communications and says direct communication is far preferable. Suggests good communication is vital to agreeing TQM goals within the organisation and gives examples of what the author considers successful communication and methods to find out where communication is blocked or lacking. Concludes that quality is more important than quantity and gives examples the meaning of the communication is the response it elicits.

Journal

The TQM MagazineEmerald Publishing

Published: May 1, 1991

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