Access the full text.
Sign up today, get DeepDyve free for 14 days.
Loading next page...
/lp/emerald-publishing/southampton-university-hospitals-nhs-trust-our-approach-to-performance-Wq0ZREUJYL
References
References for this paper are not available at this time. We will be adding them shortly, thank you for your patience.
- Publisher
- Emerald Publishing
- Copyright
- Copyright © 1998 MCB UP Ltd. All rights reserved.
- ISSN
- 0952-6862
- DOI
- 10.1108/09526869810216061
- Publisher site
- See Article on Publisher Site
Abstract
Southampton University Hospitals Trust has developed a performance management strategy which is improving service quality, overcoming interdepartmental blockages and delivering significant savings with greater departmental ownership and commitment. The strategy also offers a solution to the age‐old problem of if and when to market test by doing this only when it is apparent the in‐house team cannot deliver the required level of performance. This is achieved by agreeing the initiating key targets to reach or improve on high levels of performance using a variety of techniques including benchmarking, value management and external technical advice.
Journal
International Journal of Health Care Quality Assurance – Emerald Publishing
Published: Jul 1, 1998
Keywords: Cost improvement; Health care; Performance management; Quality