Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Sources and categories of well-being: a systematic review and research agenda

Sources and categories of well-being: a systematic review and research agenda The purpose of this paper is to identify the sources and categories of well-being from the transformative service research (TSR) domain. The paper also aims to offer a unified framework of sources and categories of well-being and several future research agenda.Design/methodology/approachA systematic literature review method is applied to address the study aims. A three-phase approach has been applied, which produced a total of 70 peer-reviewed empirical studies for the review.FindingsThe analysis has identified five major sources and their underlying sub-sources of well-being. The major sources are organization-, individual-, collective-, service system-, and situation-driven sources. The findings further identified two major categories or well-being showing the capacity and functioning, and subjective appraisals of life conditions. The identified sources and categories of well-being develop a unified framework showing a simplistic path or relations between the sources and the categories.Research limitations/implicationsThe paper offers several research agenda explaining what source-related issues can be addressed for enhancing well-being for various entities. It also adds a proposed schema and research questions for examining the possible relations and influences between the sources of well-being and social well-being of individuals.Practical implicationsPractitioners can get important insights about the matters over which they have little or no control such as the activities, motives and processes that take place in individuals' and collectives' spheres and mechanisms of supports in social networks.Originality/valueThe paper is the first to offer a systematic review on the empirical studies of the TSR domain identifying a comprehensive list of sources and categories of well-being and a resulting unified framework and research agenda. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Service Theory and Practice Emerald Publishing

Sources and categories of well-being: a systematic review and research agenda

Rahman, Arafat
Journal of Service Theory and Practice , Volume 31 (1): 33 – Jan 2, 2021
Download PDF
33 pages

Loading next page...
 
/lp/emerald-publishing/sources-and-categories-of-well-being-a-systematic-review-and-research-008Sf6Xc4m
Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
2055-6225
DOI
10.1108/jstp-01-2020-0024
Publisher site
See Article on Publisher Site

Abstract

The purpose of this paper is to identify the sources and categories of well-being from the transformative service research (TSR) domain. The paper also aims to offer a unified framework of sources and categories of well-being and several future research agenda.Design/methodology/approachA systematic literature review method is applied to address the study aims. A three-phase approach has been applied, which produced a total of 70 peer-reviewed empirical studies for the review.FindingsThe analysis has identified five major sources and their underlying sub-sources of well-being. The major sources are organization-, individual-, collective-, service system-, and situation-driven sources. The findings further identified two major categories or well-being showing the capacity and functioning, and subjective appraisals of life conditions. The identified sources and categories of well-being develop a unified framework showing a simplistic path or relations between the sources and the categories.Research limitations/implicationsThe paper offers several research agenda explaining what source-related issues can be addressed for enhancing well-being for various entities. It also adds a proposed schema and research questions for examining the possible relations and influences between the sources of well-being and social well-being of individuals.Practical implicationsPractitioners can get important insights about the matters over which they have little or no control such as the activities, motives and processes that take place in individuals' and collectives' spheres and mechanisms of supports in social networks.Originality/valueThe paper is the first to offer a systematic review on the empirical studies of the TSR domain identifying a comprehensive list of sources and categories of well-being and a resulting unified framework and research agenda.

Journal

Journal of Service Theory and Practice – Emerald Publishing

Published: Jan 2, 2021

Keywords: Transformative service; Literature review; Transformative service research; Well-being

References

  • In their shoes: cocreating value from deaf/hearing perspectives
    Abney, A.K.; White, A.; Shanahan, K.J.; Locander, W.B.
  • Value co-creation: factors affecting discretionary effort exertion
    Aggarwal, P.; Basu, A.K.
  • Transformative service research: an agenda for the future
    Anderson, L.; Ostrom, A.L.; Corus, C.; Fisk, R.P.; Gallan, A.S.; Giraldo, M.; Mende, M.; Mulder, M.; Rayburn, S.W.; Rosenbaum, M.S.; Shirahada, K.; Williams, J.D.
  • Responsibility and well-being: resource integration under responsibilization in expert services
    Anderson, L.; Spanjol, J.; Jefferies, J.G.; Ostrom, A.L.; Nations Baker, C.; Bone, S.A.; Downey, H.; Mende, M.; Rapp, J.M.
  • Transformative service research and service design: synergistic effects in healthcare
    Anderson, S.; Nasr, L.; Rayburn, S.W.
  • Customer contributions and roles in service delivery
    Bitner, M.J.; Faranda, W.T.; Hubbert, A.R.; Zeithaml, V.A.
  • Servicescapes: the impact of physical surroundings on customers and employees
    Bitner, M.J.
  • Transformative service networks: cocreated value as well-being
    Black, H.G.; Gallan, A.S.
  • The transformative value of a service experience
    Blocker, C.P.; Barrios, A.
  • Financial well-being: a conceptualization and research agenda
    Brüggen, E.C.; Hogreve, J.; Holmlund, M.; Kabadayi, S.; Löfgren, M.
  • Resource integration in liminal periods: transitioning to transformative service
    Cheung, L.; McColl-Kennedy, J.R.
  • Consumer-citizens mobilizing social capital following a natural disaster: effects on well-being
    Cheung, L.; McColl-Kennedy, J.R.; Coote, L.V.
  • A transformative service view on the effects of festivalscapes on local residents' subjective well-being
    Chou, C.Y.; Huang, S.C.; Mair, J.
  • Social participation, sense of community and social well being: a study on American, Italian and Iranian university students
    Cicognani, E.; Pirini, C.; Keyes, C.; Joshanloo, M.; Rostami, R.; Nosratabadi, M.
  • Health service literacy: complementary actor roles for transformative value co-creation
    Davey, J.; Grönroos, C.
  • Introduction to the Special Issue on transformative consumer research: developing theory to mobilize efforts that improve consumer and societal well-being
    Davis, B.; Pechmann, C.
  • The transformative consumer research movement
    Davis, B.; Ozanne, J.L.; Hill, R.P.
  • How technical and functional service quality drive consumer happiness: moderating influences of channel usage
    De Keyser, A.; Lariviere, B.
  • Hedonia, eudaimonia, and well-being: an introduction
    Deci, E.L.; Ryan, R.M.
  • Inclusive by design: transformative services and sport-event accessibility
    Dickson, T.J.; Darcy, S.; Johns, R.; Pentifallo, C.
  • Measuring quality of life: economic, social, and subjective indicators
    Diener, E.; Suh, E.
  • Subjective well-being: three decades of progress
    Diener, E.; Suh, E.M.; Lucas, R.E.; Smith, H.L.
  • Subjective well-being
    Diener, E.
  • Incorporating visual methods in longitudinal transformative service research
    Dodds, S.; Bulmer, S.; Murphy, A.
  • Refurbishing services and how services enhance consumer well-being
    Durgee, J.F.; Agopian, G.
  • Consumer vulnerability during mobility service interactions: causes, forms and coping
    Echeverri, P.; Salomonson, N.
  • A transformative service research agenda: a study of workers' well-being
    Edgar, F.; Geare, A.; Saunders, D.; Beacker, M.; Faanunu, I.
  • Using practice theory to analyse value propositions and value facilitation in self-reliance training
    Ellway, B.P.
  • Social well-being and transformative service research: evidence from China
    Feng, K.; Altinay, L.; Olya, H.
  • Conceptual underpinnings for transformative research in a service ecosystems context to resolve social issues–framework foundations and extensions
    Finsterwalder, J.; Foote, J.; Nicholas, G.; Taylor, A.; Hepi, M.; Baker, V.; Dayal, N.
  • Billions of impoverished people deserve to be better served
    Fisk, R.P.; Anderson, L.; Bowen, D.E.; Gruber, T.; Ostrom, A.; Patrício, L.; Reynoso, J.; Sebastiani, R.
  • Design for service inclusion: creating inclusive service systems by 2050
    Fisk, R.P.; Dean, A.M.; Alkire (née Nasr), L.; Joubert, A.; Previte, J.; Robertson, N.; Rosenbaum, M.S.
  • The hierarchical structure of well‐being
    Gallagher, M.W.; Lopez, S.J.; Preacher, K.J.
  • Transforming community well-being through patients' lived experiences
    Gallan, A.S.; McColl-Kennedy, J.R.; Barakshina, T.; Figueiredo, B.; Jefferies, J.G.; Gollnhofer, J.; Hibbert, S.; Luca, N.; Roy, S.; Spanjol, J.; Winklhofer, H.
  • The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
    Gong, T.; Yi, Y.
  • Identifying the resource integration processes of green service
    Guyader, H.; Ottosson, M.; Frankelius, P.; Witell, L.
  • Evidence-based design and transformative service research for the healthcare in hospitals
    Hamed, S.; El-Bassiouny, N.; Ternès, A.
  • Evidence-Based Design and Transformative Service Research application for achieving sustainable healthcare services: a developing country perspective
    Hamed, S.; El-Bassiouny, N.; Ternès, A.
  • Hospital servicescape design for inpatient wellbeing
    Hamed, S.; El-Bassiouny, N.; Ternès, A.
  • The use of gamification mechanics to increase employee and user engagement in participative healthcare services: a study of two cases
    Hammedi, W.; Leclerq, T.; Van Riel, A.C.
  • Customer participation to co-create value in human transformative services: a study of higher education and health care services
    Hau, L.N.; Thuy, P.N.
  • An integrative transformative service framework to improve engagement in a social service ecosystem: the case of He Waka Tapu
    Hepi, M.; Foote, J.; Finsterwalder, J.; Carswell, S.; Baker, V.
  • Exploring the application of co-design to transformative service research
    Hurley, E.; Trischler, J.; Dietrich, T.
  • Customer boundary work to navigate institutional arrangements around service interactions: exploring the case of telehealth
    Jefferies, J.G.; Bishop, S.; Hibbert, S.
  • Consumer well-being research: integrating social marketing and service research
    Johns, R.
  • Social well-being
    Keyes, C.L.M.
  • Mental illness and/or mental health? Investigating axioms of the complete state model of health
    Keyes, C.L.M.
  • Transformative service research and service dominant logic: quo Vaditis?
    Kuppelwieser, V.G.; Finsterwalder, J.
  • Toward a unifying theoretical and practical perspective on well-being and psychosocial adjustment
    Lent, R.W.
  • Investigating the transformative impact of bank transparency on consumers' financial well-being
    Losada-Otálora, M.; Alkire, L.
  • Enhancing customer knowledge: the role of banks in financial well-being
    Losada-Otalora, M.; Valencia Garcés, C.A.; Juliao-Rossi, J.; Donado, P.M.; Ramírez, F.E.
  • Heritage site management: from dark tourism to transformative service experience?
    Magee, R.; Gilmore, A.
  • Fundamentals of service science
    Maglio, P.P.; Spohrer, J.
  • Service systems, service scientists, SSME, and innovation
    Maglio, P.P.; Srinivasan, S.; Kreulen, J.T.; Spohrer, J.
  • The service system is the basic abstraction of service science
    Maglio, P.P.; Vargo, S.L.; Caswell, N.; Spohrer, J.
  • Saving and well-being at the base of the pyramid: implications for transformative financial services delivery
    Martin, K.D.; Hill, R.P.
  • Cocreative customer practices: effects of health care customer value cocreation practices on well-being
    McColl-Kennedy, J.R.; Hogan, S.J.; Witell, L.; Snyder, H.
  • Coproduction of transformative services as a pathway to improved consumer well-being: findings from a longitudinal study on financial counselling
    Mende, M.; Van Doorn, J.
  • Origins, qualities, and envisionments of transformative consumer research
    Mick, D.G.; Pettigrew, S.; Pechmann, C.; Ozanne, J.L.; Mick, D.G.; Pettigrew, S.; Pechmann, C.; Ozanne, J.L.
  • Meaning and mattering through transformative consumer research
    Mick, D.G.
  • You say you want a revolution? Drawing on social movement theory to motivate transformative change
    Mirabito, A.M.; Berry, L.L.
  • The impact of implicit self-theories and loss salience on financial risk
    Montford, W.J.; Leary, R.B.; Nagel, D.M.
  • Designing gamified transformative and social marketing services: an investigation of serious mgames
    Mulcahy, R.F.; Russell-Bennett, R.; Zainuddin, N.; Kuhn, K.A.
  • Consumer transformation through volunteer service experiences
    Mulder, M.R.; Rapp, J.M.; Hamby, A.; Weaver, T.
  • Customer participation management: developing a comprehensive framework and a research agenda
    Mustak, M.; Jaakkola, E.; Halinen, A.; Kaartemo, V.
  • Service innovation in networks: a systematic review and implications for business-to-business service innovation research
    Mustak, M.
  • The global refugee crisis: how can transformative service researchers help?
    Nasr, L.; Fisk, R.P.
  • Exploring the impact of customer feedback on the well-being of service entities: a TSR perspective
    Nasr, L.; Burton, J.; Gruber, T.; Kitshoff, J.
  • When good news is bad news: the negative impact of positive customer feedback on front-line employee well-being
    Nasr, L.; Burton, J.; Gruber, T.
  • Moving forward and making a difference: research priorities for the science of service
    Ostrom, A.L.; Bitner, M.J.; Brown, S.W.; Burkhard, K.A.; Goul, M.; Smith-Daniels, V.; Demirkan, H.; Rabinovich, E.
  • Transformative service research: an emerging subfield focused on service and well-being
    Ostrom, A.L.; Mathras, D.; Anderson, L.; Rust, R.T.; Huang, M.-H.
  • Service research priorities in a rapidly changing context
    Ostrom, A.L.; Parasuraman, A.; Bowen, D.E.; Patrício, L.; Voss, C.A.
  • Smile for a while: the effect of employee-displayed smiling on customer affect and satisfaction
    Otterbring, T.
  • Online support for vulnerable consumers: a safe place?
    Parkinson, J.; Schuster, L.; Mulcahy, R.; Taiminen, H.M.
  • Service climate and organizational commitment: the importance of customer linkages
    Paulin, M.; Ferguson, R.J.; Bergeron, J.
  • Managing the co-creation of value
    Payne, A.F.; Storbacka, K.; Frow, P.
  • Turning ideas into products: subjective well-being in cocreation
    Pera, R.; Viglia, G.
  • Facilitating transformative change in medication adherence practices
    Rai, R.S.
  • Improving service employee work affect: the transformative potential of work design
    Rayburn, S.W.
  • Consumers' captive service experiences: it's YOU and ME
    Rayburn, S.W.
  • Breaking new ground: base-of-pyramid service research
    Reynoso, J.; Valdés, A.; Cabrera, K.
  • Cancer resource centres: transformational services and restorative service scapes
    Rosenbaum, M.S.; Smallwood, J.A.
  • Cancer resource centers as third places
    Rosenbaum, M.S.; Smallwood, J.
  • The effect of instant messaging services on society's mental health
    Rosenbaum, M.S.; Wong, I.A.
  • When gambling is healthy: the restorative potential of casinos
    Rosenbaum, M.S.; Wong, I.A.
  • Conceptualisation and aspirations of transformative service research
    Rosenbaum, M.S.; Corus, C.; Ostrom, A.L.; Anderson, L.; Fisk, R.P.; Gallan, A.W.; Giraldo, M.; Mende, M.; Mulder, M.; Rayburn, S.W.; Shirahada, K.; Williams, J.D.
  • Restorative cancer resource center servicescapes
    Rosenbaum, M.S.; Sweeney, J.; Smallwood, J.
  • The restorative potential of senior centers
    Rosenbaum, M.S.; Sweeney, J.C.; Massiah, C.
  • The restorative potential of shopping malls
    Rosenbaum, M.S.; Otalora, M.L.; Ramírez, G.C.
  • A dose of nature and shopping: the restorative potential of biophilic lifestyle center designs
    Rosenbaum, M.S.; Ramirez, G.C.; Camino, J.R.
  • Understanding black market retailing: the case of Colombia's San Andresitos
    Rosenbaum, M.S.; Losada-Otalora, M.; Contreras-Ramirez, G.
  • Improving well-being via adaptive reuse: transformative repurposed service organizations
    Rosenbaum, M.S.; Kim, K.; Ramirez, G.C.; Orejuela, A.R.; Park, J.
  • Commentary: transformative service research and social marketing–converging pathways to social change
    Russell-Bennett, R.; Fisk, R.P.; Rosenbaum, M.S.; Zainuddin, N.
  • On happiness and human potentials: a review of research on hedonic and eudaimonic well-being
    Ryan, R.M.; Deci, E.L.
  • Happiness is everything, or is it? Explorations on the meaning of psychological well-being
    Ryff, C.D.
  • Services for the underserved: unintended well-being
    Sanchez-Barrios, L.J.; Giraldo, M.; Khalik, M.; Manjarres, R.
  • How to encourage social innovations: a resource-based approach
    Sanzo-Perez, M.J.; Álvarez-González, L.I.; Rey-García, M.
  • Internal service quality as a driver of employee satisfaction, commitment and performance: exploring the focal role of employee well-being
    Sharma, P.; Kong, T.T.C.; Kingshott, R.P.
  • Hedonic and eudaimonic well-being outcomes from co-creation roles: a study of vulnerable customers
    Sharma, S.; Conduit, J.; Rao Hill, S.
  • Servicescape attributes and consumer well-being
    Sheng, X.; Siguaw, J.A.; Simpson, P.M.
  • Ethics and public policy implications of research on consumer well-being
    Sirgy, M.J.
  • Cocreating the Arab spring: understanding transformation of service systems in contention
    Skålén, P.; Aal, K.A.; Edvardsson, B.
  • Literature review as a research methodology: an overview and guidelines
    Snyder, H.
  • Co-production of prolonged, complex, and negative services: an examination of medication adherence in chronically ill individuals
    Spanjol, J.; Cui, A.S.; Nakata, C.; Sharp, L.K.; Crawford, S.Y.; Xiao, Y.; Watson-Manheim, M.B.
  • Customer effort in value cocreation activities: improving quality of life and behavioral intentions of health care customers
    Sweeney, J.C.; Danaher, T.S.; McColl-Kennedy, J.R.
  • Acceptance of online health services for self-help in the context of mental health: understanding young adults' experiences
    Taiminen, H.; Saraniemi, S.
  • A social-cognitive model of consumer well-being: a longitudinal exploration of the role of the service organization
    Tang, C.; Guo, L.; Gopinath, M.
  • Transformative gamification services for social behavior brand equity: a hierarchical model
    Tanouri, A.; Mulcahy, R.; Russell-Bennett, R.
  • Liminal mothers' negotiation of conflicting service consumption
    Tonner, A.
  • Toward a methodology for developing evidence-informed management knowledge by means of systematic review
    Tranfield, D.; Denyer, D.; Smart, P.
  • Transformative retail services: elevating loyalty through customer well-being
    Troebs, C.C.; Wagner, T.; Heidemann, F.
  • Reclaiming the future: understanding customer forgiveness of service transgressions
    Tsarenko, Y.; Strizhakova, Y.; Otnes, C.C.
  • Employee well‐being and the HRM–organizational performance relationship: a review of quantitative studies
    Van De Voorde, K.; Paauwe, J.; Van Veldhoven, M.
  • Child helplines: how social support and controllability influence service quality and well-being
    van Dolen, W.; Weinberg, C.B.
  • Customer engagement behavior: theoretical foundations and research directions
    van Doorn, J.; Lemon, K.N.; Mittal, V.; Nass, S.; Pick, D.; Pirner, P.; Verhoef, P.C.
  • Customer integration and value creation: paradigmatic traps and perspectives
    Vargo, S.L.
  • Well-being in nations and well-being of nations: is there a conflict between individual and society
    Veenhoven, R.
  • Implications of work and community demands and resources for work-to-family conflict and facilitation
    Voydanoff, P.
  • Save like the Joneses: how service firms can utilize deliberation and informational influence to enhance consumer well-being
    Winterich, K.P.; Nenkov, G.Y.
  • The impact of online social support on patients' quality of life and the moderating role of social exclusion
    Yao, T.; Zheng, Q.; Fan, X.
  • The nature and implications of consumers' experiential framings of failure in high-risk service contexts
    Zayer, L.T.; Otnes, C.C.; Fischer, E.M.
  • Predictors of mental and physical health: individual and neighborhood levels of education, social well-being, and ethnicity
    Zhang, W.; Chen, Q.; McCubbin, H.; McCubbin, L.; Foley, S.
  • Employee well‐being in organizations: theoretical model, scale development, and cross‐cultural validation
    Zheng, X.; Zhu, W.; Zhao, H.; Zhang, C.