Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Solving design management problems using lean design management: the role of trust

Solving design management problems using lean design management: the role of trust Although prior studies have noted the importance of trust for project performance, research remains scant on describing the role of trust when using lean design management (LDM) in projects. The purpose of this paper is to explore the connection between LDM and interpersonal trust in solving construction projects’ design management problems.Design/methodology/approachA qualitative study was conducted that included 29 trust- and LDM-themed semi-structured interviews in the USA (California), Brazil and Finland; 11 focus group discussions were also organized to validate the interview findings.FindingsThe study reveals how LDM contributes to solving design management problems through two distinct but interconnected mechanisms: improved information flow; and improved trust among project team members. A conceptual framework was crafted to illustrate the mechanisms in building trust by means of the social domain of LDM concepts.Research limitations/implicationsThe conceptual framework requires testing through an international survey or through multiple case studies.Practical implicationsThe results indicate that design management would benefit from trustful environments and that trust may be the catalyst for actors’ engagement with LDM. Managers in charge of design within projects can use the conceptual framework when selecting the appropriate LDM tools, which should include both the social and technical domains.Originality/valueThe study emphasizes the importance of the social domain of LDM concepts. Previous studies have focussed on information flow aspects of LDM but have overlooked the value of interpersonal trust in solving design management problems. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Engineering, Construction and Architectural Management Emerald Publishing

Solving design management problems using lean design management: the role of trust

Loading next page...
 
/lp/emerald-publishing/solving-design-management-problems-using-lean-design-management-the-aOQP0a3eAW
Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
0969-9988
DOI
10.1108/ecam-03-2018-0135
Publisher site
See Article on Publisher Site

Abstract

Although prior studies have noted the importance of trust for project performance, research remains scant on describing the role of trust when using lean design management (LDM) in projects. The purpose of this paper is to explore the connection between LDM and interpersonal trust in solving construction projects’ design management problems.Design/methodology/approachA qualitative study was conducted that included 29 trust- and LDM-themed semi-structured interviews in the USA (California), Brazil and Finland; 11 focus group discussions were also organized to validate the interview findings.FindingsThe study reveals how LDM contributes to solving design management problems through two distinct but interconnected mechanisms: improved information flow; and improved trust among project team members. A conceptual framework was crafted to illustrate the mechanisms in building trust by means of the social domain of LDM concepts.Research limitations/implicationsThe conceptual framework requires testing through an international survey or through multiple case studies.Practical implicationsThe results indicate that design management would benefit from trustful environments and that trust may be the catalyst for actors’ engagement with LDM. Managers in charge of design within projects can use the conceptual framework when selecting the appropriate LDM tools, which should include both the social and technical domains.Originality/valueThe study emphasizes the importance of the social domain of LDM concepts. Previous studies have focussed on information flow aspects of LDM but have overlooked the value of interpersonal trust in solving design management problems.

Journal

Engineering, Construction and Architectural ManagementEmerald Publishing

Published: Aug 2, 2019

Keywords: Collaboration; Trust; Design; Communication; Design management; Construction; Information flow; Construction project; Lean design management (LDM)

References