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Soliciting quality

Soliciting quality Traces how solicitors Pannone March Pearson became the first firm to be accredited BS5750 Part 2 certification, through an interview with one of the firms corporate divisional partners. Describes the implementation process and the main problems encountered, as well as the benefits arising from implementation. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

Soliciting quality

Managing Service Quality , Volume 2 (1): 6 – Jan 1, 1992

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/09604529210028976
Publisher site
See Article on Publisher Site

Abstract

Traces how solicitors Pannone March Pearson became the first firm to be accredited BS5750 Part 2 certification, through an interview with one of the firms corporate divisional partners. Describes the implementation process and the main problems encountered, as well as the benefits arising from implementation.

Journal

Managing Service QualityEmerald Publishing

Published: Jan 1, 1992

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