Access the full text.
Sign up today, get DeepDyve free for 14 days.
A. Branthwaite, S. Patterson (2011)
The power of qualitative research in the era of social mediaQualitative Market Research: An International Journal, 14
P. Ballantine, Rachel Stephenson (2011)
Help me, I'm fat! Social support in online weight loss networksJournal of Consumer Behaviour, 10
R. Bringewatt (2001)
Making a business case for high-quality chronic illness care.Health affairs, 20 6
Alalwany Hamid, A. Sarmad (2008)
Evaluation of e‐health services: user's perspective criteriaTransforming Government: People, Process and Policy, 2
M. Myers (1997)
Qualitative Research in Information SystemsMIS Q., 21
Patricia Obst, Jana Stafurik (2010)
Online we are all able bodied : Online psychological sense of community and social support found through membership of disability-specific websites promotes well-being for people living with a physical disability
S. Sharma, N. Ahmed, R. Rathinasamy (2005)
e-Healthcare: a model on the offshore healthcare delivery for cost savingInternational Journal of Healthcare Technology and Management, 6
Thomas Schwandt, Yvonna Lincoln, E. Guba (2007)
Judging interpretations: But is it rigorous? trustworthiness and authenticity in naturalistic evaluationNew Directions for Evaluation, 2007
Ting-Peng Liang, Yi-Ting Ho, Yu-Wen Li, E. Turban (2011)
What Drives Social Commerce: The Role of Social Support and Relationship QualityInternational Journal of Electronic Commerce, 16
R. Hillestad, J. Bigelow, A. Bower, F. Girosi, Robin Meili, R. Scoville, Roger Taylor (2005)
Can electronic medical record systems transform health care? Potential health benefits, savings, and costs.Health affairs, 24 5
L. Alpay, P. Boog, A. Dumaij (2011)
An empowerment-based approach to developing innovative e-health tools for self-managementHealth Informatics Journal, 17
Maged Boulos, S. Wheeler (2007)
The emerging Web 2.0 social software: an enabling suite of sociable technologies in health and health care education.Health information and libraries journal, 24 1
J. Robins (1987)
Organizational Economics: Notes on the Use of Transaction-Cost Theory in the Study of Organizations.Administrative Science Quarterly, 32
S. Elo, H. Kyngäs (2008)
The qualitative content analysis process.Journal of advanced nursing, 62 1
M. Hajli (2013)
A research framework for social commerce adoptionInf. Manag. Comput. Secur., 21
R. Bagozzi, U. Dholakia (2002)
Intentional social action in virtual communitiesJournal of Interactive Marketing, 16
E. Wilson, B. Tulu (2010)
The rise of a health-IT academic focusCommunications of the ACM, 53
M. Hardey (2001)
'E-health': the internet and the transformation of patients into consumers and producers of health knowledgeInformation, Communication & Society, 4
E. Wilson, Nancy Lankton (2004)
Research Paper: Modeling Patients' Acceptance of Provider-delivered E-healthJournal of the American Medical Informatics Association : JAMIA, 11 4
M. Trusov, R. Bucklin, K. Pauwels (2009)
Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking SiteJournal of Marketing, 73
M. Ball, J. Lillis (2001)
E-health: transforming the physician/patient relationshipInternational journal of medical informatics, 61 1
S. Cobb (1976)
Presidential Address-1976. Social support as a moderator of life stress.Psychosomatic medicine, 38 5
L. Neuhauser, Gary Kreps (2003)
Rethinking Communication in the E-health EraJournal of Health Psychology, 8
Nick Hajli (2014)
A study of the impact of social media on consumersInternational Journal of Market Research, 56
F. Lupiáñez-Villanueva, Miquel Mayer, Joan Torrent (2009)
Opportunities and challenges of Web 2.0 within the health care systems: an empirical explorationInformatics for Health and Social Care, 34
R. Mason, F. Rennie (2007)
Using Web 2.0 for learning in the communityInternet High. Educ., 10
B. Wellman, J. Salaff, Dimitrina Dimitrova, L. Garton, Milena Gulia, C. Haythornthwaite (1996)
Computer Networks as Social Networks: Collaborative Work, Telework, and Virtual CommunityReview of Sociology, 22
M. Hajli, Hatem Bugshan, Xiaolin Lin, Mauricio Featherman (2013)
From e-learning to social learning – a health care studyEuropean Journal of Training and Development, 37
N. Frye (1977)
Presidential Address 1976PMLA/Publications of the Modern Language Association of America, 115
W. Chou, Abby Prestin, Claire Lyons, K. Wen (2013)
Web 2.0 for health promotion: reviewing the current evidence.American journal of public health, 103 1
Nick Hajli (2014)
SOCIAL COMMERCE FOR INNOVATIONInternational Journal of Innovation Management, 18
T. Snijders (2011)
Statistical Models for Social NetworksReview of Sociology, 37
Lindsay Shaw, L. Gant (2002)
In Defense of the Internet: The Relationship between Internet Communication and Depression, Loneliness, Self-Esteem, and Perceived Social SupportCyberpsychology & behavior : the impact of the Internet, multimedia and virtual reality on behavior and society, 5 2
M. Gibbons, L. Fleisher, Rachel Slamon, S. Bass, Venk Kandadai, J. Beck (2011)
Exploring the Potential of Web 2.0 to Address Health DisparitiesJournal of Health Communication, 16
Laura Buffardi, W. Campbell (2008)
Narcissism and Social Networking Web SitesPersonality and Social Psychology Bulletin, 34
S. Eden, T. Heiman (2011)
Computer Mediated Communication: Social Support for Students with and without Learning DisabilitiesJ. Educ. Technol. Soc., 14
Teresa Ju, Szu-Yuan Sun, Pei Chao, Chang-Yao Wu (2009)
Knowledge Sharing Behavior in E-Communities: from the Perspective of Transaction Cost TheoryWorld Academy of Science, Engineering and Technology, International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering, 3
E. Wilson, Nancy Lankton (2004)
Interdisciplinary Research and Publication Opportunites in Information Systems and Health CareCommun. Assoc. Inf. Syst., 14
Purpose– The purpose of this paper is to explore in depth how Web 2.0 (focusing on social media) contributes to create a better communication channel to provide information, support and assistance to patients. Social relationships of individuals on the Internet through social media have created added value for many industries. This phenomenon can be an opportunity for the health care industry, which has encountered huge challenges such as increasing demands, budget cuts, growing numbers of patients and more demanding patient expectations. Web 2.0 and social media have the potential value to make possible an increase in the productivity of modern health care and a reduction in cost to the central government. Social media introduces better channels of communication with patients to increase the value of e-health. Social media are building more social communities that empower patients to share their personalized health information and treatments. Design/methodology/approach– Grounded on social support and transaction cost theories, this paper evaluates the current potential of social media to discuss values it can offer for the overall benefit of the health care industry. Findings– The results show how the social relationship of individuals provides online social support and reduction of cost through social media, leading to the development of modern health care. Implications and limitations are discussed at the end of the paper. Originality/value– The analysis results indicated that social media provides strong social support for patients who seek help online. Informational support and emotional support have been confirmed as two main dimensions of social support in online health care. It makes a contribution to the health care literature by extending it to online health care support in the context of social media. It may inform and provide some initial understanding to guide future research. In addition, this study indicates that social support theory and transaction cost are appropriate theoretical foundations for studies of online health care. This finding is very valuable, as it helps researchers to advance the understanding of how social media support online health care.
Qualitative Market Research An International Journal – Emerald Publishing
Published: Jun 3, 2014
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.