Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Smart tourism destinations: a critical reflection

Smart tourism destinations: a critical reflection The aim of this paper is to provide a critical analysis of the main literature contributions that concern smart tourism development and management, highlighting gaps and logical inconsistencies. In addition, to further stress the importance of the issues at stake, a simulation is performed for showing how technology allows achieving better outcomes when a certain level of efficiency is obtained via re-engineering of main organizational and operational processes.Design/methodology/approachA content analysis of recent relevant literature is performed with the help of machine learning topic modelling algorithms. A network analytic approach to digital ecosystems, then, is used to study the relationship between technological tools and physical entities in a destination and how these and their combination affect the efficiency of the system at local and global levels.FindingsThe literature analyzed lacks a good discussion on the necessity to improve and rationalize the operational and organizational processes while emphasizing mostly the technological aspects. On the other hand, the simulation case presented shows that if information and knowledge flows are reasonably efficient and well organized in the physical world, the integration of digital components further enhances these processes, whereas inefficiencies can hinder the flow of information and reduce its efficiency.Originality/valueApart from the methods used, relatively little explored, the authors show that, as also much of the computer science literature states, a fundamental prerequisite for successful “smart” projects is a logical and effective restructuring of the main operational and organizational processes. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Hospitality and Tourism Technology Emerald Publishing

Smart tourism destinations: a critical reflection

Download PDF
16 pages

Loading next page...
 
/lp/emerald-publishing/smart-tourism-destinations-a-critical-reflection-SmS6aWmkwc
Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1757-9880
DOI
10.1108/jhtt-01-2019-0011
Publisher site
See Article on Publisher Site

Abstract

The aim of this paper is to provide a critical analysis of the main literature contributions that concern smart tourism development and management, highlighting gaps and logical inconsistencies. In addition, to further stress the importance of the issues at stake, a simulation is performed for showing how technology allows achieving better outcomes when a certain level of efficiency is obtained via re-engineering of main organizational and operational processes.Design/methodology/approachA content analysis of recent relevant literature is performed with the help of machine learning topic modelling algorithms. A network analytic approach to digital ecosystems, then, is used to study the relationship between technological tools and physical entities in a destination and how these and their combination affect the efficiency of the system at local and global levels.FindingsThe literature analyzed lacks a good discussion on the necessity to improve and rationalize the operational and organizational processes while emphasizing mostly the technological aspects. On the other hand, the simulation case presented shows that if information and knowledge flows are reasonably efficient and well organized in the physical world, the integration of digital components further enhances these processes, whereas inefficiencies can hinder the flow of information and reduce its efficiency.Originality/valueApart from the methods used, relatively little explored, the authors show that, as also much of the computer science literature states, a fundamental prerequisite for successful “smart” projects is a logical and effective restructuring of the main operational and organizational processes.

Journal

Journal of Hospitality and Tourism Technology – Emerald Publishing

Published: Oct 31, 2020

Keywords: Network analysis; Topic modeling; Smart tourism destination; Literature survey; Knowledge flows; 智慧旅游目的地; 文献调研; 话题建模; 网络分析; 知识流

References

  • A comparison between two main academic literature collections: web of science and Scopus databases
    Aghaei Chadegani, A.; Salehi, H.; Yunus, M.; Farhadi, H.; Fooladi, M.; Farhadi, M.; Ale Ebrahim, N.
  • Internet of things: geographical routing based on healthcare centers vicinity for mobile smart tourism destination
    Almobaideen, W.; Krayshan, R.; Allan, M.; Saadeh, M.
  • Opinion and consensus dynamics in tourism digital ecosystems
    Baggio, R.; Del Chiappa, G.; Xiang, Z.; Tussyadiah, I.
  • Real and virtual relationships in tourism digital ecosystems
    Baggio, R.; Del Chiappa, G.
  • Network science – a review focused on tourism
    Baggio, R.; Scott, N.; Cooper, C.
  • How process improvement efforts can drive organisational innovativeness
    Berente, N.; Lee, J.
  • Conceptualising smart tourism destination dimensions
    Boes, K.; Buhalis, D.; Inversini, A.; Tussyadiah, I.; Inversini, A.
  • Smart tourism destinations: ecosystems for tourism destination competitiveness
    Boes, K.; Buhalis, D.; Inversini, A.
  • Coordinating relationships among destination stakeholders: evidence from Edinburgh (UK)
    Bregoli, I.; Del Chiappa, G.
  • The productivity paradox of information technology
    Brynjolfsson, E.
  • Smart city framework based on business process re-engineering approach
    Budhiputra, P.M.; Putra, K.P.
  • Smart tourism destinations
    Buhalis, D.; Amaranggana, A.; Xiang, P.; Tussyadiah, I.
  • E-Tourism
    Buhalis, D.; Jun, S.H.
  • Progress in information technology and tourism management: 20 years on and 10 years after the internet – the state of eTourism research
    Buhalis, D.; Law, R.
  • The experience co-creation in smart tourism destinations: a multiple case analysis of European destinations
    Buonincontri, P.; Micera, R.
  • Social smart destination: a platform to analyze user generated content in smart tourism destinations
    Cacho, A.; Figueredo, M.; Cassio, A.; Araujo, M.V.; Mendes, L.; Lucas, J.; Farias, H.; Prolo, C.
  • IT capability and organizational performance: the roles of business process agility and environmental factors
    Chen, Y.; Wang, Y.; Nevo, S.; Jin, J.; Wang, L.; Chow, W.S.
  • Data collection for social network analysis in tourism research
    Christopoulos, D.; Aubke, F.; McLeod, M.; Vaughan, R.
  • Absorptive capacity: a new perspective on learning and innovation
    Cohen, W.; Levinthal, D.
  • Knowledge transfer in smart tourism destinations: analysing the effects of a network structure
    Del Chiappa, G.; Baggio, R.
  • The use of network analysis to assess relationships among stakeholders within a tourism destination: an empirical investigation on Costa Smeralda-Gallura
    Del Chiappa, G.; Presenza, A.
  • Creating value from social big data: implications for smart tourism destinations
    Del Vecchio, P.; Mele, G.; Ndou, V.; Secundo, G.
  • How to make strategic alliances work
    Dyer, J.H.; Kale, P.; Singh, H.
  • Topic modelling methodology: its use in information systems and other managerial disciplines
    Eickoff, M.; Neuss, N.
  • Smart tourism destinations: advancing theory and practice – editorial
    Errichiello, L.; Micera, R.
  • Big data analytics for knowledge generation in tourism destinations – a case from Sweden
    Fuchs, M.; Höpken, W.; Lexhagen, M.
  • The framework for sustainable eDemocracy development
    Funilkul, S.; Chutimaskul, W.
  • Conceptualizing smartness in government: an integrative and multi-dimensional view
    Gil-Garcia, J.R.; Zhang, J.; Puron-Cid, G.
  • Intelligent systems in tourism: a social science perspective
    Gretzel, U.
  • Smart tourism: foundations and developments
    Gretzel, U.; Sigala, M.; Xiang, Z.; Koo, C.
  • Conceptual foundations for understanding smart tourism ecosystems
    Gretzel, U.; Werthner, H.; Koo, C.; Lamsfus, C.
  • The embedding convergence of smart cities and tourism internet of things in China: an advance perspective
    Guo, Y.; Liu, H.; Chai, Y.
  • Reengineering work: don't automate, obliterate
    Hammer, M.
  • Constructivism in smart tourism research: Seoul destination image
    Hwang, J.; Park, H.Y.; Hunter, W.C.
  • Smart destinations and the evolution of ICTs: a new scenario for destination management?
    Ivars-Baidal, J.A.; Celdrán-Bernabeu, M.A.; Mazón, J.N.; Perles-Ivars, Á.F.
  • From the traditional understanding of tourism destination to the smart tourism destination
    Jovicic, D.Z.
  • A resource‐based view of strategic IT alignment: how knowledge sharing creates competitive advantage
    Kearns, G.S.; Lederer, A.L.
  • Smart city and smart tourism: a case of Dubai
    Khan, M.S.; Woo, M.; Nam, K.; Chathoth, P.K.
  • Efficient behavior of small-world networks
    Latora, V.; Marchiori, M.
  • The concept of smart tourism in the context of tourism information services
    Li, Y.; Hu, C.; Huang, C.; Duan, L.
  • Smart destinations: XXI century tourism
    Lopez de Avila, A.
  • Conceptualising technology enhanced destination experiences
    Neuhofer, B.; Buhalis, D.; Ladkin, A.
  • Learning by interaction: absorptive capacity, cognitive distance and governance
    Nooteboom, B.
  • Scikit-learn: machine learning in python
    Pedregosa, F.; Varoquaux, G.; Gramfort, A.; Michel, V.; Thirion, B.; Grisel, O.; Blondel, M.; Prettenhofer, P.; Weiss, R.; Dubourg, V.; Vanderplas, J.; Passos, A.; Cournapeau, D.; Brucher, M.; Perrot, M.; Duchesnay, E.
  • Software framework for topic modelling with large corpora
    Řehůřek, R.; Sojka, P.
  • Absorptive capacity, organizational antecedents, and environmental dynamism
    Roberts, N.
  • The learning tourism destination: the potential of a learning organisation approach for improving the sustainability of tourism destinations
    Schianetz, K.; Kavanagh, L.; Lockington, D.
  • Study and analysis of topic modelling methods and tools – a survey
    Sharma, H.; Sharma, A.K.
  • Measurement of knowledge diffusion efficiency for the weighted knowledge collaboration networks
    Su, J.; Yang, Y.; Zhang, N.
  • Exploring the concept of smart tourist destination
    Vargas-Sánchez, A.
  • A comparison of Scopus and web of science for a typical university
    Vieira, E.S.; Gomes, J.A.
  • China’s ‘smart tourism destination’ initiative: a taste of the service-dominant logic
    Wang, D.; Li, X.; Li, Y.
  • Toward a theoretical framework of collaborative destination marketing
    Wang, Y.; Xiang, Z.
  • How knowledge affects radical innovation: knowledge base, market knowledge acquisition, and internal knowledge sharing
    Zhou, K.Z.; Li, C.B.
  • Challenges, function changing of government and enterprises in Chinese smart tourism
    Zhu, W.; Zhang, L.; Li, N.