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Small- and medium-sized tourism enterprises and smart tourism: Tourism Agenda 2030 perspective article

Small- and medium-sized tourism enterprises and smart tourism: Tourism Agenda 2030 perspective... By highlighting the important role of information and communications technologies (ICTs) in readdressing the competitive balance between tourism small- and medium-sized enterprises (SMEs) and larger firms, this paper serves as a call to action to governments, regional tourism organisations and other policy-level stakeholders to facilitate more rapid diffusion of the developing smart tourism concept, helping to support tourism agenda 2030 and multiple UN’s Sustainable Development Goals.Design/methodology/approachReviewing the literature on ICT use in tourism, this paper builds a case for deploying smart tourism to enhance the competitiveness of SMEs.FindingsWithout a collaborative approach, tourism SMEs are unlikely to use emerging technologies effectively to compete against larger peers and online platforms. By adopting a smart tourism approach, network effects between stakeholders can trump scale, allowing SMEs to compete more effectively and destinations to promote inclusivity and sustainable economic growth.Originality/valueHighlighting the pivotal role that ICTs in general and Smart Tourism in particular can play in addressing the competitive imbalance between SMEs and larger players, this paper serves as a call for action for governments’ regional tourism organisations and other policy-level stakeholders to hasten their adoption of smart tourism principles as a means of supporting tourism agenda 2030 and furthering the UN’s Sustainable Development Goals. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Tourism Review Emerald Publishing

Small- and medium-sized tourism enterprises and smart tourism: Tourism Agenda 2030 perspective article

Tourism Review , Volume 78 (2): 5 – Apr 7, 2023

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References (31)

Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1660-5373
eISSN
1660-5373
DOI
10.1108/tr-09-2022-0431
Publisher site
See Article on Publisher Site

Abstract

By highlighting the important role of information and communications technologies (ICTs) in readdressing the competitive balance between tourism small- and medium-sized enterprises (SMEs) and larger firms, this paper serves as a call to action to governments, regional tourism organisations and other policy-level stakeholders to facilitate more rapid diffusion of the developing smart tourism concept, helping to support tourism agenda 2030 and multiple UN’s Sustainable Development Goals.Design/methodology/approachReviewing the literature on ICT use in tourism, this paper builds a case for deploying smart tourism to enhance the competitiveness of SMEs.FindingsWithout a collaborative approach, tourism SMEs are unlikely to use emerging technologies effectively to compete against larger peers and online platforms. By adopting a smart tourism approach, network effects between stakeholders can trump scale, allowing SMEs to compete more effectively and destinations to promote inclusivity and sustainable economic growth.Originality/valueHighlighting the pivotal role that ICTs in general and Smart Tourism in particular can play in addressing the competitive imbalance between SMEs and larger players, this paper serves as a call for action for governments’ regional tourism organisations and other policy-level stakeholders to hasten their adoption of smart tourism principles as a means of supporting tourism agenda 2030 and furthering the UN’s Sustainable Development Goals.

Journal

Tourism ReviewEmerald Publishing

Published: Apr 7, 2023

Keywords: Information and communications technologies (ICTs); Small- and medium-sized enterprises; SMEs; Smart tourism; Agenda 2030; Sustainable development; 信息通讯技术(ICTs); 中小型企业; 2030 议程; 可持续发展; 智慧旅游; 中小型旅游企业; Tecnologías de la información y la comunicación (TIC); PYMES; Agenda 2030; Desarrollo sostenible; Turismo inteligente; Pequeñas y medianas empresas turísticas

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