PurposeThe paper presents a process of development of the capacity of resources used in the improvement of an organization. The purpose of this paper is to determine the conditions in which the development of the improvement capacity is sustainable.Design/methodology/approachAs the basis for the study, the following prerequisites have been adopted: potential effects of the use of resources in a process can be expressed by their capacity, which involves the productivity and volume of the resources; a model of sustainability of improvement is based on the procedure ABC and principle of continuous improvement; an improvement process involves two components: subject matter (eliminating problems) and methodical (learning how to eliminate problems during the execution of subject matter tasks) projects; the methodology of Six Sigma can be a reference model, which is studied to identify and interpret elements and relationships that are characteristic for the process of sustainable development.FindingsThere have been formulated a model of the process of developing the improvement capacity in which the subject matter and methodical tasks are coupled, a model of the Six Sigma process that refers to the features of the process of development of the improvement capacity and three principles for sustainable development of improvement capacity.Originality/valueThe principles refer to decisions on the improvement process made at basic (strategic, tactical and operational) levels of an organization.
Business Process Management Journal – Emerald Publishing
Published: Jul 3, 2017
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