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Six Sigma in the software industry: results from a pilot study

Six Sigma in the software industry: results from a pilot study Six Sigma is a disciplined approach to define, measure, analyse, improve and control processes that result in variability and defect reduction. Although Six Sigma has been widely embraced by many world class manufacturing companies, it is still new in the software industry. This paper initially makes an attempt to compare software industry with manufacturing industry. This is followed by presenting the results from a pilot survey on Six Sigma in the software industry. The focus is on the Six Sigma tools and techniques used by software industry, key Six Sigma metrics used by the software businesses, important attributes in the software development process and finally critical success factors for successful implementation of Six Sigma in software industry. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managerial Auditing Journal Emerald Publishing

Six Sigma in the software industry: results from a pilot study

Jiju Antony; Craig Fergusson
Managerial Auditing Journal , Volume 19 (8): 8 – Oct 1, 2004
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Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
0268-6902
DOI
10.1108/02686900410557926
Publisher site
See Article on Publisher Site

Abstract

Six Sigma is a disciplined approach to define, measure, analyse, improve and control processes that result in variability and defect reduction. Although Six Sigma has been widely embraced by many world class manufacturing companies, it is still new in the software industry. This paper initially makes an attempt to compare software industry with manufacturing industry. This is followed by presenting the results from a pilot survey on Six Sigma in the software industry. The focus is on the Six Sigma tools and techniques used by software industry, key Six Sigma metrics used by the software businesses, important attributes in the software development process and finally critical success factors for successful implementation of Six Sigma in software industry.

Journal

Managerial Auditing Journal – Emerald Publishing

Published: Oct 1, 2004

Keywords: Statistical process control; Critical success factors; Computer software

References

  • Six Sigma Deployment
    Adams
  • Six Sigma Meets Software Development
    Aggarwal, M.
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    Antony, J.
  • Key ingredients for the effective implementation of a Six Sigma program
    Antony, J.; Banuelas, R.
  • A study of measuring the critical factors of quality management
    Badri, M.A.
  • Doing Quantitative Research in the Social Sciences
    Black, T.R.
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    Black, S.A.; Porter, L.J.
  • Implementing Six Sigma: Smarter Solutions using Statistical Methods
    Breyfoggle, F.W. III
  • Managing Six Sigma
    Breyfogle, F.W.
  • Six Sigma for Managers
    Bruce, G.
  • Six Sigma Survey: Big Success – What About the Other 98 Percent?
    Dusarme, D.