Purpose – The aim of this paper is to present the results from an empirical investigation of Six Sigma in the Indian software industry Design/methodology/approach – The paper begins with a review of literature of Six Sigma and its role in the software industry. The importance of Six Sigma in the software domain is presented, followed by presentation of the results from an empirical investigation of Six Sigma in the Indian software industry Findings – The research reflects the status of Six Sigma application and implementation in the software industry, identifies the commonly used statistical and non statistical and software engineering tools and frameworks used within software business; and determines the critical success factors (CSFs) for a successful Six Sigma initiative in the software/IT industry. The most important factor was management commitment and involvement. Documentation management and suppliers' involvement were found to be the least important factors. Research limitations/implications – This study was carried out with some boundaries like the number of companies, available resources, time constraints, etc. Practical implications – This paper dispels the myths concerning the unsuitability of Six Sigma in the software arena. At the same time it highlights the status of Six Sigma implementation in Indian software organizations and the critical success factors for implementation of Six Sigma. Originality/value – Little research has been carried out in terms of empirical survey relating to the application of Six Sigma in the software industry like that demonstrated in this paper. The paper will be valuable for quality professionals and management personnel in software organizations.
The TQM Journal – Emerald Publishing
Published: Oct 2, 2009
Keywords: Six sigma; Computer software; Critical success factors; Communication technologies; Quality; India
It’s your single place to instantly
discover and read the research
that matters to you.
Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.
All for just $49/month
Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly
Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.
Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.
Read from thousands of the leading scholarly journals from SpringerNature, Elsevier, Wiley-Blackwell, Oxford University Press and more.
All the latest content is available, no embargo periods.
“Hi guys, I cannot tell you how much I love this resource. Incredible. I really believe you've hit the nail on the head with this site in regards to solving the research-purchase issue.”Daniel C.
“Whoa! It’s like Spotify but for academic articles.”@Phil_Robichaud
“I must say, @deepdyve is a fabulous solution to the independent researcher's problem of #access to #information.”@deepthiw
“My last article couldn't be possible without the platform @deepdyve that makes journal papers cheaper.”@JoseServera