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References (9)
-
Richard Stahl, B. Schultz, C. Pexton (2003)
Healthcare's Horizon, 2
-
I.R. Lazarus, B. Stamps
The promise of Six Sigma -
I.R. Lazarus, B. Stamps
The promise of Six Sigma: getting better faster -
M. Kooy, C. Pexton
Using Six Sigma to Improve Clinical Quality and Outcomes -
Operations Management Roundtable
Six Sigma applications in non‐production focused environments -
L.D. Thomerson
Journey for excellence: Kentucky’s Commonwealth Health Corporation adopts Six Sigma approach -
Forrest Breyfogle (1999)
Implementing Six Sigma: Smarter Solutions Using Statistical Methods -
C. Buck
Application of Six Sigma to reduce medical errors -
C. Pexton
Performance Improvement at Work
- Publisher
- Emerald Publishing
- Copyright
- Copyright © 2003 MCB UP Ltd. All rights reserved.
- ISSN
- 1366-0756
- DOI
- 10.1108/13660750310500030
- Publisher site
- See Article on Publisher Site
Abstract
Six Sigma, originally initiated by Motorola and General Electric, offers a process improvement strategy that has been successfully applied in manufacturing. Service firms have recently trended toward Six Sigma methodology for internal processes and consumer centric. The paper discusses implementing Six Sigma in the health‐care sector. The paper introduces the challenges that face implementing Six Sigma in services, with a special focus on the health‐care industry, and the application of Six Sigma in health care. A case study about Mount Carmel Health System’s successful implementation of Six Sigma is presented. Finally, the paper concludes with the potential of Six Sigma in health care.
Journal
Leadership in Health Services – Emerald Publishing
Published: Dec 1, 2003
Keywords: Health services sector; Process management; Hospitals; Quality systems