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Six sigma

Six sigma Describes how Motorola has achieved further success through a comprehensive quality programme aimed at reeducating the total workforce. Explains how the company has learnt that the change in attitudes are a forerunner to Six Sigma quality and success in the global market. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/09604529210029353
Publisher site
See Article on Publisher Site

Abstract

Describes how Motorola has achieved further success through a comprehensive quality programme aimed at reeducating the total workforce. Explains how the company has learnt that the change in attitudes are a forerunner to Six Sigma quality and success in the global market.

Journal

Managing Service QualityEmerald Publishing

Published: Apr 1, 1992

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