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Shedding light on causation between ISO 9001 and improved business performance

Shedding light on causation between ISO 9001 and improved business performance Purpose – The adoption of the ISO 9001 Quality Management Systems Standard has proven to be a persistent and growing phenomenon in services and manufacturing, yet to date little research has been done that can indicate how far improved business performance can be attributed to it rather than counter‐intuitive causes. The paper aims to examine the evidence for the causal links between quality management system certification and improved performance in the empirical literature. Design/methodology/approach – A method is proposed for testing how far performance improvement can be attributed to quality management system certification and how far attribution to other causes applies. This method is illustrated on a longitudinal study and then utilised to interpret the findings of other longitudinal studies. Findings – It is concluded that although there is some evidence to indicate that quality management system certification has some causal influence on business performance, there is also evidence for the existence of a substantial mechanism whereby better performing firms self‐select to adopt certification. Possible causes for this mechanism are discussed. Research limitations/implications – The existence of a self‐select mechanism has profound implications for interpreting business performance achievements associated with quality management system certification because the benefits found may well be inflated by its presence. The authors suggest that richer theory is needed that can incorporate bi‐directional influences and new research is needed to explore the underlying causes of adoption selection effects. Originality/value – The paper provides researchers with a method for testing and discussing causation influences on results. It provides evidence that a substantial part of the association found in the research on quality management system certification and business benefits may be due to counterintuitive causes. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Operations & Production Management Emerald Publishing

Shedding light on causation between ISO 9001 and improved business performance

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Publisher
Emerald Publishing
Copyright
Copyright © 2008 Emerald Group Publishing Limited. All rights reserved.
ISSN
0144-3577
DOI
10.1108/01443570810881811
Publisher site
See Article on Publisher Site

Abstract

Purpose – The adoption of the ISO 9001 Quality Management Systems Standard has proven to be a persistent and growing phenomenon in services and manufacturing, yet to date little research has been done that can indicate how far improved business performance can be attributed to it rather than counter‐intuitive causes. The paper aims to examine the evidence for the causal links between quality management system certification and improved performance in the empirical literature. Design/methodology/approach – A method is proposed for testing how far performance improvement can be attributed to quality management system certification and how far attribution to other causes applies. This method is illustrated on a longitudinal study and then utilised to interpret the findings of other longitudinal studies. Findings – It is concluded that although there is some evidence to indicate that quality management system certification has some causal influence on business performance, there is also evidence for the existence of a substantial mechanism whereby better performing firms self‐select to adopt certification. Possible causes for this mechanism are discussed. Research limitations/implications – The existence of a self‐select mechanism has profound implications for interpreting business performance achievements associated with quality management system certification because the benefits found may well be inflated by its presence. The authors suggest that richer theory is needed that can incorporate bi‐directional influences and new research is needed to explore the underlying causes of adoption selection effects. Originality/value – The paper provides researchers with a method for testing and discussing causation influences on results. It provides evidence that a substantial part of the association found in the research on quality management system certification and business benefits may be due to counterintuitive causes.

Journal

International Journal of Operations & Production ManagementEmerald Publishing

Published: Jun 19, 2008

Keywords: Performance management; ISO 9000 series; Cause and effect analysis; Quality

References