Access the full text.
Sign up today, get DeepDyve free for 14 days.
D. Kolb (1983)
Experiential Learning: Experience as the Source of Learning and Development
C. Woodruffe (1993)
What Is Meant by a CompetencyLeadership & Organization Development Journal, 14
suatu tertentu, contohnya diri, kedewasaan emosional, tingkat energi, tujuan tersedia, Tabel, Ciri Ketrampilan, Dapat disesuaikan, terhadap situasi, Peka terhadap, Lingkungan Sosial, Rasa diri, Istilah peraya, diri secara, umum merumuskan, beerbagai konsep, S. yang, berhubngan seperti, rasa diri, rasa dapat, membuat kemanjuran, Sejumlah prilaku, yang berhubungan, dengan rasa, percaya diri, mungkin menjelaskan, bagaimana memudahkan, efektifitas kepemimpinan, Tanpa percaya, diri kuat (1990)
Managerial Traits and SkillsJournal of Management Development, 9
R. Boyatzis (1982)
The Competent Manager: A Model for Effective Performance
D. Buchanan, D. Boddy (1992)
The expertise of the change agent: Public performance and backstage activity
K. Gronhaug, O. Nordhaug
Competence, strategy and market success
H.E. Wrapp
Good managers don’t make policy decisions
A. Zaleznik
Managers and leaders: are they different?
T. Jackson (1991)
Measuring management performance: A developmental approach for trainers and consultants
R. Quinn (1991)
Beyond Rational Management: Mastering the Paradoxes and Competing Demands of High Performance
M. Fiol, M. Lyles
Organisational learning
R. Boam, P. Sparrow
Designing and Achieving Competency
C. Argyris, D. Schon
Organisational Learning: A Theory of Action Perspective
Although much has been written about management competencies, the literature is sparse in its consideration of specific competencies for services marketing decision making. This article considers the pertinent literature surrounding management competencies in the context of decision making for services management. A case description of a consumer services company is used to develop the argument. The case description focuses on the progression of the management decision makers’ competencies over a three‐year period. The importance of continually developing the competencies of the key decision makers in an organisation is emphasised, particularly in relation to the changing nature of managerial roles and responsibilities.
International Journal of Service Industry Management – Emerald Publishing
Published: Mar 1, 1998
Keywords: Competences; Customer service; Decision making; Management standards; Organizational change; Services marketing
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.