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- Publisher
- Emerald Publishing
- Copyright
- Copyright © 2000 MCB UP Ltd. All rights reserved.
- ISSN
- 0960-4529
- DOI
- 10.1108/09604520010341627
- Publisher site
- See Article on Publisher Site
Abstract
This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09604520010336669. When citing the article, please cite: Ron McLachlin, (2000), ―Service quality in consulting: what is engagement success?‖, Managing Service Quality: An International Journal, Vol. 10 Iss: 3, pp. 141 - 150.
Journal
Managing Service Quality – Emerald Publishing
Published: Aug 1, 2000
Keywords: Consulting; Service quality; Success; Professional service firms; Organizational development