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Service quality at banks and credit unions: what do their customers say?

Service quality at banks and credit unions: what do their customers say? This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09604520010307049. When citing the article, please cite: Anthony T. Allred, H. Lon Addams, (2000), ―Service quality at banks and credit unions: what do their customers say?‖, Managing Service Quality: An International Journal, Vol. 10 Iss: 1, pp. 52 - 6. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Bank Marketing Emerald Publishing

Service quality at banks and credit unions: what do their customers say?

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References (6)

Publisher
Emerald Publishing
Copyright
Copyright © 2000 MCB UP Ltd. All rights reserved.
ISSN
0265-2323
DOI
10.1108/02652320010349076
Publisher site
See Article on Publisher Site

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09604520010307049. When citing the article, please cite: Anthony T. Allred, H. Lon Addams, (2000), ―Service quality at banks and credit unions: what do their customers say?‖, Managing Service Quality: An International Journal, Vol. 10 Iss: 1, pp. 52 - 6.

Journal

International Journal of Bank Marketing – Emerald Publishing

Published: Jul 1, 2000

Keywords: Service quality; Customer care; Consumer attitudes; Banks; Credit unions

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