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Purpose – The purpose of this paper is to show that the digital world has introduced new challenges to recordkeeping professionals. Design/methodology/approach – The initial response has been to transfer traditional recordkeeping systems to automated solutions. Increasingly these are being challenged for fit in dynamic organizational environments. Web services as a building‐block for next generation software applications are growing in acceptance both in governments and innovative product offerings. Findings – The paper outlines the concepts of web services architectures and begins an exploration of the uses that recordkeeping professionals may define for such a potentially radical change to the way recordkeeping functionality is delivered. Originality/value – The paper challenges recordkeeping professionals to ensure that they are very firmly grounded in best professional practice in recordkeeping to grasp such a technology opportunity.
Records Management Journal – Emerald Publishing
Published: Mar 30, 2010
Keywords: Records management; Change management; Service systems
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