This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/01443579910247383. When citing the article, please cite: Robert Johnston, (1999), ―Service operations management: return to roots‖, International Journal of Operations & Production Management, Vol. 19 Iss: 2, pp. 104 - 124.
International Journal of Operations & Production Management – Emerald Publishing
Published: Dec 1, 2005
Keywords: Management theory; Service operations; Operations management
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