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Service innovation research in China: past, present and future

Service innovation research in China: past, present and future Purpose – China always acts as a large low‐cost manufacturing economy under globalization. However, her services are also active and innovative today although still small. The purpose of this paper is to exhibit the roadmap of service innovation research in China and to predict the future research trend. Design/methodology/approach – A literature review was organized under a cross framework – innovation in services, and service innovation with manufacturing. All literature was selected from Chinese academic periodicals and monographs in the last decade. The search keywords include “service innovation”, “knowledge‐intensive business services”, and “new service development”. Findings – Through the review of Chinese literature, two critical characteristics of service innovation were proved, i.e. organizational innovation and regulation environment; and for China, the marketalization of services is urgent for the motivation and accumulation of service innovation capability. Practical implications – Policy makers should take services as significant as manufacturing, and put them into the national and regional innovation systems. Regulation should be reduced to a low level to stimulate service innovation. Government should also encourage the development of the services infrastructure, including social credit system, independent intermediary, grid, and NGOs, etc. Originality/value – The paper gives an insight into the perspectives of management, sociology, and economics in the service innovation field using the Chinese research track as an illustration. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Science and Technology Policy in China Emerald Publishing

Service innovation research in China: past, present and future

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Publisher
Emerald Publishing
Copyright
Copyright © 2012 Emerald Group Publishing Limited. All rights reserved.
ISSN
1758-552X
DOI
10.1108/17585521211198356
Publisher site
See Article on Publisher Site

Abstract

Purpose – China always acts as a large low‐cost manufacturing economy under globalization. However, her services are also active and innovative today although still small. The purpose of this paper is to exhibit the roadmap of service innovation research in China and to predict the future research trend. Design/methodology/approach – A literature review was organized under a cross framework – innovation in services, and service innovation with manufacturing. All literature was selected from Chinese academic periodicals and monographs in the last decade. The search keywords include “service innovation”, “knowledge‐intensive business services”, and “new service development”. Findings – Through the review of Chinese literature, two critical characteristics of service innovation were proved, i.e. organizational innovation and regulation environment; and for China, the marketalization of services is urgent for the motivation and accumulation of service innovation capability. Practical implications – Policy makers should take services as significant as manufacturing, and put them into the national and regional innovation systems. Regulation should be reduced to a low level to stimulate service innovation. Government should also encourage the development of the services infrastructure, including social credit system, independent intermediary, grid, and NGOs, etc. Originality/value – The paper gives an insight into the perspectives of management, sociology, and economics in the service innovation field using the Chinese research track as an illustration.

Journal

Journal of Science and Technology Policy in China – Emerald Publishing

Published: Feb 24, 2012

Keywords: China; Service industries; Research work; Knowledge organizations; Service innovation; Knowledge‐intensive business services

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