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Service desk shuffle

Service desk shuffle Purpose – The purpose of this article is to encourage public librarians to consider replacing two service desks with one. Design/methodology/approach – The author interacts with his experience of providing library services from a two‐story Carnegie library and a multi‐desk one‐story library to make an argument for a single service desk. Findings – Providing one service point creates a seamless experience for patrons and necessitates teamwork from all service staff – professional and non‐professional. Originality/value – Offers a “common‐sense” perspective on providing reference and circulation services. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The Bottom Line: Managing Library Finances Emerald Publishing

Service desk shuffle

James R. Lund
The Bottom Line: Managing Library Finances , Volume 25 (1): 3 – May 25, 2012
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Publisher
Emerald Publishing
Copyright
Copyright © 2012 Emerald Group Publishing Limited. All rights reserved.
ISSN
0888-045X
DOI
10.1108/08880451211229199
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this article is to encourage public librarians to consider replacing two service desks with one. Design/methodology/approach – The author interacts with his experience of providing library services from a two‐story Carnegie library and a multi‐desk one‐story library to make an argument for a single service desk. Findings – Providing one service point creates a seamless experience for patrons and necessitates teamwork from all service staff – professional and non‐professional. Originality/value – Offers a “common‐sense” perspective on providing reference and circulation services.

Journal

The Bottom Line: Managing Library Finances – Emerald Publishing

Published: May 25, 2012

Keywords: Carnegie; Service; Reference; Circulation; Desk; Information services; Reference services

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