Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Sentiment urgency emotion conversion over time for business intelligence

Sentiment urgency emotion conversion over time for business intelligence Social media has become a vital part of any institute’s marketing plan. Social networks benefit businesses by allowing them to interact with their clients, grow brand exposure through offers and promotions and find new leads. It also offers vital information concerning the general emotions and sentiments directly connected to the welfare and security of the online community involved with the brand. Big organizations can make use of their social media data to generate planned and operational decisions. This paper aims to look into the conversion of sentiments and emotions over time.Design/methodology/approachIn this work, a model called sentiment urgency emotion detection (SUED) from previous work will be applied on tweets from two different periods of time, one before the start of the COVID-19 pandemic and the other after it started to monitor the conversion of sentiments and emotions over time. The model has been trained to improve its accuracy and F1 score so that the precision and percentage of correctly predicted texts is high. This model will be tuned to improve results (Soussan and Trovati, 2020a; Soussan and Trovati, 2020b) and will be applied on a general business Twitter account of one of the largest chains of supermarkets in the UK to be able to see what sentiments and emotions can be detected and how urgent they are.FindingsThis will show the effect of COVID-19 pandemic on the conversions of the sentiments, emotions and urgencies of the tweets.Originality/valueSentiments will be compared between the two periods to evaluate how sentiments and emotions vary over time taking into consideration the COVID-19 as an affective factor. In addition, SUED will be tuned to enhance results and the knowledge that is mined when turning data into decisions is crucial because it will aid stakeholders handling the institute to evaluate the topics and issues that were mostly emphasized. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Web Information Systems Emerald Publishing

Sentiment urgency emotion conversion over time for business intelligence

Loading next page...
 
/lp/emerald-publishing/sentiment-urgency-emotion-conversion-over-time-for-business-oR06EDyB4p
Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1744-0084
DOI
10.1108/ijwis-08-2020-0049
Publisher site
See Article on Publisher Site

Abstract

Social media has become a vital part of any institute’s marketing plan. Social networks benefit businesses by allowing them to interact with their clients, grow brand exposure through offers and promotions and find new leads. It also offers vital information concerning the general emotions and sentiments directly connected to the welfare and security of the online community involved with the brand. Big organizations can make use of their social media data to generate planned and operational decisions. This paper aims to look into the conversion of sentiments and emotions over time.Design/methodology/approachIn this work, a model called sentiment urgency emotion detection (SUED) from previous work will be applied on tweets from two different periods of time, one before the start of the COVID-19 pandemic and the other after it started to monitor the conversion of sentiments and emotions over time. The model has been trained to improve its accuracy and F1 score so that the precision and percentage of correctly predicted texts is high. This model will be tuned to improve results (Soussan and Trovati, 2020a; Soussan and Trovati, 2020b) and will be applied on a general business Twitter account of one of the largest chains of supermarkets in the UK to be able to see what sentiments and emotions can be detected and how urgent they are.FindingsThis will show the effect of COVID-19 pandemic on the conversions of the sentiments, emotions and urgencies of the tweets.Originality/valueSentiments will be compared between the two periods to evaluate how sentiments and emotions vary over time taking into consideration the COVID-19 as an affective factor. In addition, SUED will be tuned to enhance results and the knowledge that is mined when turning data into decisions is crucial because it will aid stakeholders handling the institute to evaluate the topics and issues that were mostly emphasized.

Journal

International Journal of Web Information SystemsEmerald Publishing

Published: Nov 9, 2020

Keywords: Social media mining; Sentiment analysis; Opinion mining; Sentiment conversion; Urgency detection

References