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Self‐assessment practices in Europe and Australia

Self‐assessment practices in Europe and Australia Based on two quality management self‐assessment survey projects conducted in Europe and Australia, the authors compare practices in these parts of the world. The main questions addressed are: why do organisations use self‐assessment?, how do they implement self‐assessment?, and what are the benefits which they obtain from it? Findings suggest companies in both regions differ slightly in how they implement self‐assessment. Both internal and external factors driving self‐assessment are identified, although in the case of Australia there are two different internal factors. One is related to rejuvenating flagging interest in TQM. Several approaches to self‐assessment are also identified including: assessor driven, management driven, employee driven and tools and techniques driven. Some variations between the two samples were identified here. Analysis of the links between success with self‐assessment and methods used suggested that a management driven approach which may be combined with a quality maturity matrix tended to work best. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Quality & Reliability Management Emerald Publishing

Self‐assessment practices in Europe and Australia

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References (8)

Publisher
Emerald Publishing
Copyright
Copyright © 1999 MCB UP Ltd. All rights reserved.
ISSN
0265-671X
DOI
10.1108/02656719910223737
Publisher site
See Article on Publisher Site

Abstract

Based on two quality management self‐assessment survey projects conducted in Europe and Australia, the authors compare practices in these parts of the world. The main questions addressed are: why do organisations use self‐assessment?, how do they implement self‐assessment?, and what are the benefits which they obtain from it? Findings suggest companies in both regions differ slightly in how they implement self‐assessment. Both internal and external factors driving self‐assessment are identified, although in the case of Australia there are two different internal factors. One is related to rejuvenating flagging interest in TQM. Several approaches to self‐assessment are also identified including: assessor driven, management driven, employee driven and tools and techniques driven. Some variations between the two samples were identified here. Analysis of the links between success with self‐assessment and methods used suggested that a management driven approach which may be combined with a quality maturity matrix tended to work best.

Journal

International Journal of Quality & Reliability ManagementEmerald Publishing

Published: Apr 1, 1999

Keywords: Australia; Europe; Self‐assessment; TQM

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